Medical Office Operations Lead

Hendricks Regional Health; Avon (IN); On-site; USD 52,000 - 70,000; Full time

Job summary

Hendricks Regional Health in Avon, Indiana seeks a supervising professional to organize and coordinate front office and Medical Assistant activities across designated offices. You’ll ensure excellent patient service, workflow efficiency, and staff accountability under the Practice Director.

Responsibilities include coordinating secretaries and MAs, overseeing EMR tasks, handling communications, training, scheduling, and maintaining office operations.

Qualifications

• Associate degree or equivalent required.
• Pursuing a bachelor's degree with at least two years of completed coursework may be considered.
• Medical Assistant program or accredited Nursing program (LPN) required or must be completed within 3 years of hire.
• 5 years of secretary receptionist or Medical Assistant experience.

Responsibilities

• Organize, coordinate, implement, and supervise activities related to physician practice secretary and Medical Assistants.
• Staff designated in the organization chart; ensure front office and back-office functionality and patient service.
• Proficient in EMR system and front office duties per EMR protocol.
• Assist with administrative and supervision duties across locations; oversee scheduling, operations, and training.

Skills

Staff coordination

Customer service

Office supervision

Education

Associate degree or equivalent

Medical Assistant program or accredited Nursing program (LPN)

Job description

Hendricks Regional Health in Avon, Indiana seeks a supervising professional to organize and coordinate front office and Medical Assistant activities across designated offices. You’ll ensure excellent patient service, workflow efficiency, and staff accountability under the Practice Director.

Responsibilities include coordinating secretaries and MAs, overseeing EMR tasks, handling communications, training, scheduling, and maintaining office operations.