Medical Office Lead – Internal Medicine & Operations

Hendricks Regional Health; Avon (IN); On-site; USD 38,000 - 60,000; Full time

Job summary

Hendricks Regional Health in Avon, IN is seeking an experienced front office/administrative clinical support professional. The role combines administrative duties with basic patient care responsibilities where applicable, including EMR documentation, scheduling, and billing entry accuracy.

The position requires strong communication, multitasking, and the ability to triage requests while providing reassurance and clear guidance to patients and staff.

Qualifications

• Associate degree or equivalent required or candidates pursuing a bachelor’s degree with two years of coursework may be considered.
• Medical Assistant Program graduate or accredited Nursing Program (LPN) required or must be enrolled within one year and completed within 3 years of hire.

Responsibilities

• Handle front office duties including typing, copying, forms and communications to support department operations.
• Answer phones, retrieve voicemails, and coordinate with physicians and staff; ensure coverage of front office lines.
• Manage patient records, correspondence, and EMR documentation; ensure timely completion of tasks and billing entries.
• Assist clinical staff in patient care activities under supervision and maintain confidentiality and patient safety.

Skills

Front office

Phone handling

EMR proficiency

Patient care

Scheduling

Staff coordination

Education

Associate degree or equivalent

Medical Assistant Program graduate

LPN enrolled or in program

Tools

EMR system

Billing system

Job description

Hendricks Regional Health in Avon, IN is seeking an experienced front office/administrative clinical support professional. The role combines administrative duties with basic patient care responsibilities where applicable, including EMR documentation, scheduling, and billing entry accuracy.

The position requires strong communication, multitasking, and the ability to triage requests while providing reassurance and clear guidance to patients and staff.