Medical Office Manager (Practice Manager)

The Center for Sleep Medicine; Orland Park (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Employee ownership

Four-day work week

Generous benefits package

Ownership after 1 year

Job summary

The Center for Sleep Medicine, a progressive, AASM-accredited, 100% employee-owned company, seeks an experienced Practice Manager to oversee Patient Services Representatives and front-office operations across multiple locations, ensuring a smooth, patient-centered experience.

This role emphasizes leading clinical and administrative teams, driving performance, implementing best practices, and maintaining compliance with organizational standards while supporting daily operations and staff

Qualifications

• Must have 3+ years in healthcare office management or supervision.
• Strong communication and leadership abilities required.
• Experience with EMR systems and MS Office preferred.

Responsibilities

• Oversee daily operations of assigned practice locations.
• Lead, coach, and develop administrative staff.
• Ensure exceptional patient service and professionalism across all locations.
• Assist with hiring, onboarding, training, and staff development.
• Monitor staffing, workflows, and office efficiency.
• Develop and maintain administrative processes and procedures.
• Identify opportunities to improve patient and provider experience.
• Support day-to-day operations and address operational challenges.
• Rotate between locations to support operations and staff.
• Assist with special projects and organizational initiatives.

Skills

Communication

Leadership

Organizational skills

Problem solving

Education

Bachelor's degree in Healthcare Administration, Business Administration, or related field

Tools

EMR systems

Microsoft Office

Job description

The Center for Sleep Medicine is a progressive, AASM-accredited, 100% employee-owned company. We are seeking an experienced and motivated Practice Manager to join our growing team. The Practice Manager will oversee our Patient Services Representatives and front-office operations across multiple locations while helping ensure a smooth, patient-centered experience.

This role is ideal for someone who thrives in a healthcare setting, enjoys leading and developing teams, and is committed to delivering exceptional service to patients and providers. The Practice Manager will work closely with clinical and administrative leadership to support daily operations, improve workflow efficiency, and maintain a positive patient experience throughout the organization. This position plays a key role in driving performance, supporting staff development, implementing best practices, and maintaining compliance with organizational standards.

Schedule: Monday - Thursday | 8:00 AM - 6:00 PM

Locations: Orland Park, Naperville, and Chicago, IL (the primary/home office for this position will be in Orland Park)

Pay Range: $50,000.00 - $70,000.00 per year (commensurate with experience)

Travel Requirements:

• Travel to both our Orland Park and Naperville locations twice per week is required.
• Travel to our Chicago location once every other week is required.

Why Join Us?

• We are 100% employee owned! (employees own shares of the company!)
• 4-day work week (no call or weekends)
• Collaborative, patient-centered environment
• Opportunity to lead operations across a growing healthcare organization
• Direct impact on staff development, patient satisfaction, and practice performance

Key Responsibilities:

• Oversee the daily operations of assigned practice locations
• Lead, coach, and develop administrative staff
• Ensure exceptional patient service and professionalism across all locations
• Assist with hiring, onboarding, training, and employee development
• Monitor staffing, workflows, and office efficiency
• Develop and maintain effective administrative processes and procedures
• Identify opportunities to improve patient and provider experience
• Support day-to-day practice operations and address operational challenges
• Monitor office supplies, facility needs, and vendor services
• Assist with compliance initiatives and company policies
• Support performance tracking and reporting
• Rotate regularly between locations to support operations and staff
• Assist with special projects and organizational initiatives

Education & Experience:

• 3+ years of healthcare office management or supervisory experience
• Strong communication, leadership, organizational, and problem-solving skills
• Experience with EMR systems and Microsoft Office
• Ability to manage multiple priorities in a fast-paced environment
• Ability to travel to all practice locations
• Experience in a medical or specialty physician practice preferred
• Experience optimizing clinic workflows preferred
• Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred
• Knowledge of medical billing and revenue cycle operations

This opportunity offers competitive compensation, a four-day work week, and a generous benefits package that includes sleep center OWNERSHIP after only one year. Studies have shown that as an employee-owned company, our team members can potentially receive between 5% and 12% more in wages, and 2.5x greater wealth in retirement accounts when compared to similar positions in centers that are not employee owned. Employee-owned companies, like ours, are also more successful in recruiting talented, committed staff. If that's you, we look forward to discussing this opportunity with you.

This pay range reflects the Company's current estimate for this position at the time of posting. In accordance with applicable law, actual compensation will be determined based on relevant experience and other job-related qualifications or skills. The Company reserves the right to modify this pay range at any time.

For this role, benefits include health, dental, and vision insurance; 401(K), ESOP; vacation days; paid time off (PTO); sick days; and voluntary life, short-term disability (STD), and long-term disability (LTD) insurance.

The Center for Sleep Medicine is an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under federal, state, or local law. We are committed to a diverse and inclusive workplace, and reasonable accommodation is available for individuals with disabilities.