Medical Office Manager I

Tidewater Physicians Multispecialty Group P C; Williamsburg (VA); On-site; USD 41,000 - 50,000; Full time

Job summary

Tidewater Physicians Multispecialty Group P C is seeking a Medical Office Manager I to oversee daily operations at the Williamsburg location. You will supervise staff, manage scheduling, payroll, and billing, and ensure excellent patient service.

The role requires 3-5 years in a medical office, an associates degree or equivalent, and experience with EHR systems. Strong organizational and communication skills are essential for success.

Qualifications

• Associates degree or equivalent.
• 3-5 years of experience in a medical office setting.
• Experience with prior EHR systems is required.
• Knowledge of medical practices, terminology, and reimbursement policies.

Responsibilities

• Oversees daily office operations and delegates as needed.
• Provides staff and operations support for the site.
• Leads growth, marketing, administration and performance of the practice.
• Develops guidelines for prioritizing work activities and evaluating effectiveness.
• Creates an atmosphere of teamwork and professional example for staff.
• Post job openings using Newton ATS and interview candidates for administrative and clinical roles.
• Handles payroll, accounts payable, and charge entry; monitors delinquent claims.
• Reviews financials (P&L, GL, inventory, payroll) and submits deposits.
• Analyzes costs and schedules coverage accordingly.
• Leads weekly/monthly meetings with managing physician and staff.
• Resolves patient complaints and maintains confidentiality.
• Performs other duties as assigned.

Skills

Planning

Organizing

Delegating

Supervising

Communication

Customer Service

Time Management

Attention to Detail

Education

Associates degree or equivalent

Tools

Newton Applicant Tracking System

Job description

Position SummaryThe Medical Office Manager I is responsible for the daily operations of the location. Provides staff and operations support for the office in which they are assigned. Promotes a positive and supporting environment for site staff, patients, and providers.Major Duties and ResponsibilitiesOversees daily office operations and delegates as needed.Responsible for providing overall leadership, growth, marketing, administration and performance of all aspects of the practice to ensure accomplishment of its objectives and goals.Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.Create an atmosphere of team building for the site and set a professional example for staff.Responsible for personnel functions including staffing, training, monitoring and evaluation of staff.Post job openings using Newton Applicant Tracking System and interview new hires for site for administrative and clinical positions.Responsible for payroll, accounts payable and charge entry as well as delinquent claims and or bad debt.Review financials (i.e. P&L statements, GL reports, inventory control, payroll, etc.).Submit daily deposit registers to accounting as well as track timekeeping for employees.Analyze costs for overhead based on information from payroll distribution or overtime and schedule employee coverage appropriately.Hold weekly and or monthly meetings with managing physician and staff.Responsible for resolving patient complaints and customer service issues.Maintains strictest confidentiality.Other duties as assigned.Compensation starts at $45,659 per year, with the final annual salary determined by the candidate's relevant experience and qualifications.Knowledge, Skills and AbilitiesKnowledge of organizational policies, procedures and systems.Knowledge of clinic office procedures.Knowledge of computer systems and applications.Knowledge of medical practices, terminology, and reimbursement policies.Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.Skill in planning, organizing, delegating and supervising.Skill in evaluating the effectiveness of existing methods and procedures.Skill in operating a variety of office equipment and computer programs.Ability to work scheduled hours as defined in the job offer.Ability to read, interpret and apply policies and procedures.Ability to communicate clearly and effectively.Ability to set priorities among multiple requests.Ability to interact with patients, medical and administrative staff, public effectively.Ability to work with minimal supervision.Education / Training / RequirementsAssociates degree or equivalent.Must have 3-5 years of experience in a medical office setting.Experience with prior EHR systems, required.Physical DemandsAbility to lift or move equipment.Ability to stand and walk for limited periods of time.Ability to sit for extended periods of time.Ability to enter data into a computer via a keyboard.Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *Ability to grasp and hold up to 30 lbs.*Ability to occasionally squat and lean over.Ability to hear normal voice level communications in person or through the telephone.Ability to speak clearly and understandably.Basic vision, corrected.Ability to see and understand data on a computer screen.Success FactorsAlignment with Company Mission and Core ValuesExcellent Time Management/OrganizedOpen Communication/PositiveGoal DrivenExcellent Customer ServiceJuggles Multiple PrioritiesAccuracy and Attention to DetailAll statements are essential functions of the position unless identified as non-essential by an asterisk (*).