Medical Office Manager

bethanymedical; High Point (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical/dental/vision insurance

401(k) plan

Additional benefits

Job summary

Bethany Medical is seeking a Medical Office Manager to lead day‑to‑day operations across clinic locations, supervise medical and front office staff, and partner with care teams to deliver exceptional patient experiences. This role reports to the Director of Operations and drives practice growth through efficient scheduling and service excellence.

The ideal candidate will have 3–5 years of healthcare management experience, a Bachelor’s degree in a related field (Master’s preferred), strong

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Management or related field is required.
• Master’s degree in Healthcare Administration, Business Administration, Management or related field is preferred.
• Minimum 3–5 years of healthcare management or medical office leadership experience.
• Experience supervising clinical and administrative staff in a primary care or outpatient setting.
• Proven ability to improve operational efficiency and grow patient volumes.

Responsibilities

• Oversee daily clinic operations across assigned locations.
• Direct supervision of Medical Assistants and Front Office staff.
• Collaborate with Providers and Ancillary Departments to ensure high‑quality patient care.
• Develop strategies to increase patient volumes and improve scheduling efficiency.
• Monitor performance metrics and drive process improvements.

Skills

Leadership

Staff management

Communication

EMR systems

Microsoft Office

Data analysis

Education

Bachelor’s in Healthcare Administration

Master’s in Healthcare Administration

Tools

EMR systems

Microsoft Office

Job description

Medical Office Manager

The Medical Office Manager is responsible for the overall day‑to‑day operations of assigned clinic locations. This leadership role oversees Medical Assistants, Front Office Staff, and works collaboratively with Providers and Ancillary Departments to ensure efficient operations, exceptional patient care, and continued practice growth.

The Medical Office Manager serves as a key operational leader focused on increasing patient volumes, improving scheduling efficiency, enhancing patient satisfaction, and supporting the strategic growth of the practice. This position reports directly to the Director of Operations.

Essential Duties and Responsibilities

Operations Management

• Manage the daily operations of assigned clinic locations.
• Ensure efficient patient flow from check‑in through check‑out.
• Monitor clinic performance and implement process improvements to maximize productivity.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Address operational challenges and resolve patient and staff concerns in a timely manner.
• Maintain a professional, patient‑centered environment throughout the clinic.

Staff Leadership and Development

• Directly supervise Medical Assistants and Front Office Staff.
• Provide leadership, coaching, training, and performance management for assigned employees.
• Assist with hiring, onboarding, scheduling, and retention of staff members.
• Conduct regular staff meetings and performance evaluations.
• Foster teamwork, accountability, and a culture of excellent customer service.

Provider and Ancillary Services Support

• Collaborate closely with Physicians, Nurse Practitioners, Physician Assistants, and Ancillary Staff to optimize clinic operations.
• Ensure Providers have the resources and support necessary to deliver high‑quality patient care.
• Coordinate operational needs among departments, including imaging and other ancillary services.
• Facilitate communication between Providers, staff, and leadership.

Practice Growth and Patient Volume Development

• Develop and implement strategies to increase patient volumes and practice growth.
• Monitor provider schedules and appointment utilization to maximize access and productivity.
• Identify opportunities to improve patient scheduling efficiency and reduce appointment gaps.
• Track key performance indicators related to patient volume, scheduling effectiveness, and provider productivity.
• Analyze operational data and make recommendations to improve clinic performance and patient access.

Financial and Administrative Oversight

• Monitor staffing levels and scheduling to ensure appropriate coverage and cost efficiency.
• Review operational reports and identify areas for improvement.
• Support revenue cycle initiatives by ensuring accurate patient registration, insurance verification, and documentation processes.

Qualifications

Education

• Bachelor’s degree in Healthcare Administration, Business Administration, Management, or a related field is required.
• Master’s degree in Healthcare Administration, Business Administration, Management, or a related field is preferred.

Experience

• Minimum of 3–5 years of healthcare management or medical office leadership experience.
• Experience supervising clinical and administrative staff in a primary care practice or outpatient setting.
• Demonstrated success in improving operational efficiency and growing patient volumes.
• Multi‑specialty clinic experience preferred.

Knowledge, Skills, and Abilities

• Strong leadership and team‑building skills.
• Excellent communication and interpersonal abilities.
• Knowledge of medical office operations, scheduling systems, and healthcare regulations.
• Ability to analyze data and implement operational improvements.
• Strong problem‑solving and decision‑making skills.
• Proficiency with Electronic Medical Records (EMR) systems and Microsoft Office applications.
• Ability to manage multiple priorities in a fast‑paced healthcare environment.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to work in a busy clinical environment.

Performance Expectations

Success in this role will be measured by:

• Growth in patient volumes.
• Provider schedule utilization.
• Patient satisfaction scores.
• Staff engagement and retention.
• Compliance with organizational standards and policies.
• Achievement of clinic growth and financial objectives.

Competitive Benefit Package

• Excellent employee salary.
• Paid time off and public holidays.
• Medical/dental/vision/life insurance.
• 401(k) plan.
• Additional benefits.