Medical Office Customer Care Specialist II

Lifestream Behavioral Center; Lecanto (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Pension Plan

403(b)

Paid Time Off

Flexible Work Schedules

Tuition Reimbursement

Free Telehealth

Job summary

LifeStream Behavioral Center in Lecanto, FL is seeking a Customer Service Representative to join our day shift team. You will respond to inquiries, assist clients with information about our services, and help maintain records for accurate service delivery.

Main responsibilities include resolving issues promptly, collaborating with other departments, and ensuring a seamless client experience while adhering to regulatory requirements and company policies.

Qualifications

• High school diploma or equivalent required.
• Associate's degree or higher preferred.
• Minimum one year in an office setting with computer systems.
• Three years in a medical office preferred.

Responsibilities

• Respond to inquiries via phone, email, or in-person with accuracy and professionalism.
• Resolve issues and complaints promptly to ensure customer satisfaction.
• Provide information about services and assist customers in understanding options.
• Maintain accurate records of interactions and transactions.
• Collaborate across departments to ensure a seamless customer experience.
• Identify opportunities to improve service processes.
• Stay informed about changes and new services to provide accurate information.
• Support training and mentoring of new representatives as needed.
• Adhere to company policies and regulatory requirements.

Skills

Verbal communication

Written communication

Interpersonal skills

MS Office

CRM software

Multitasking

Problem solving

Empathy

Teamwork

Attention to detail

Education

High school diploma

Associate's degree (preferred)

Tools

NULL

Job description

LifeStream Behavioral Center in Lecanto, FL is seeking a Customer Service Representative to join our day shift team. You will respond to inquiries, assist clients with information about our services, and help maintain records for accurate service delivery.

Main responsibilities include resolving issues promptly, collaborating with other departments, and ensuring a seamless client experience while adhering to regulatory requirements and company policies.