Customer Service Representative II

LifeStream Behavioral Center; Town of Florida (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Vision and Dental Insurance

Pension Plan

401(k)

Paid Time Off

Flexible Work Schedules

Tuition Reimbursement

Telehealth Services

HRSA Background Screening

Job summary

LifeStream Behavioral Center is hiring for a Full Time Customer Service Representative II at our Clermont location. The role supports consumers and staff, handling inquiries, guiding service options, and ensuring a smooth patient experience in a behavioral health setting.

You will respond to inquiries via phone, email, or in person, resolve issues promptly, and maintain detailed records. Requires a high school diploma and at least 2 years in customer service, preferably healthcare.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in customer service, preferably healthcare.
• Experience in healthcare or behavioral center settings preferred.

Responsibilities

• Respond to inquiries via phone, email, or in-person with accuracy and professionalism.
• Resolve customer issues and complaints promptly to ensure customer satisfaction.
• Provide information about LifeStream services and options to customers.
• Maintain accurate records of interactions and transactions.
• Collaborate with other departments to ensure a seamless customer experience.
• Identify opportunities to improve customer service processes.
• Stay informed about organizational updates and new services.
• Support training and mentoring of new customer service representatives as needed.
• Adhere to all company policies, procedures, and regulatory requirements.

Skills

Communication

Multitasking

Customer service software

Microsoft Office

Education

High school diploma or equivalent

Associate's degree preferred

Tools

CRM software

MS Office

Job description

Job Details

Job Location: Southlake Outpatient - Clermont, FL 34711

Position Type: Full Time

Education Level: High School

Salary Range: $15.91

Job Purpose:

- The Customer Service Rep II employee assists consumers and employees with the dayto-day functions of various facilities to ensure the efficient operation of the location. They are generally the first- and last-person consumers to speak to and is an integral part of the recovery process. A successful Clerical Support employee is motivated by helping others. They enjoy a challenging atmosphere, staying busy, being part of a productive team, and multi-tasking with a variety of duties.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or in-person with accuracy and professionalism.
• Resolve customer issues and complaints in a timely and effective manner, ensuring customer satisfaction.
• Provide detailed information about services offered by LIFESTREAM BEHAVIORAL CENTER and assist customers in understanding their options.
• Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
• Collaborate with other departments to ensure a seamless customer experience and address any service delivery issues.
• Identify opportunities to improve customer service processes and contribute to the development of best practices.
• Stay informed about organizational changes, updates, and new services to provide accurate information to customers.
• Support the training and mentoring of new customer service representatives as needed.
• Adhere to all company policies, procedures, and regulatory requirements in the execution of duties.

Qualifications Required Education:

• High school diploma or equivalent required.
• Associate's degree or higher in a related field preferred.

Required Experience:

• Minimum of 2 years of experience in a customer service role, preferably in a healthcare or behavioral center setting.
• Proven track record of effectively handling customer inquiries and resolving issues.
• Experience working with diverse populations and understanding of cultural sensitivities.

Required Skills and Abilities:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport with clients and colleagues.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Demonstrated problem-solving skills and ability to think critically.
• High level of empathy and patience when dealing with clients facing challenging situations.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

LifeStream Benefits

• Health/Dental/Vision Insurance
• Short Term Disability
• Pension Plan
• 403(b)
• Paid Time Off(Over 4 weeks your 1st year!)
• Flexible Work Schedules
• Tuition Reimbursement Program
• Free Telehealth Services
• HRSA Loan Forgiveness Program
• And More!

Important Notice

As part of our hiring process and in compliance with Section435.04, Florida Statutes, certain positions require a Level2 background screening. Employment offers are contingent upon meeting applicable requirements. For more detailson Level 2 background screening requirements, please visit:Florida Care Provider Background Screening Clearinghouse

LifeStream is an equal opportunity employer and does not discriminate against anyapplicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected statusin accordance withapplicable federal, state, and local laws.