Medical Office Coordinator - Non-Exempt

Singing River Health System; Pascagoula (MS); On-site; USD 33,000 - 46,000; Full time

Job summary

Singing River Health System is seeking a Medical Office Coordinator to welcome and assist patients, handle clerical duties, scheduling, coding, billing, referrals, and insurance precertification at the Center for Cardiovascular Surgery in Pascagoula, MS. The role includes coverage for Practice Administrator duties when needed and requires strong customer service skills.

The position emphasizes professional etiquette, MS Outlook/Word proficiency, and experience in medical office administration

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree in related field preferred.

Responsibilities

• Answer phones and schedule patient appointments.
• Scan and file documents; manage coding and billing.
• Handle patient referrals; verify insurance and precertification.
• Provide Practice Manager duties in absence of supervisor.
• Must possess superior customer service and professional etiquette.

Skills

Customer service

Education

High School Diploma or equivalent

Associate’s Degree in related field

Job description

At Singing River Health System, caring isn’t just part of the job — it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day. With pride, passion, and commitment, we will improve health and save lives in our community every day. Shift: Monday-Thursday 8AM-5PM, Friday 8AM-1PM Location: Center for Cardiovascular Surgery - Pascagoula

Job Description Summary Job Description Position Overview: The Medical Office Coordinator facilitates excellence in the care of patients by welcoming and assisting patients during their care. He/She is responsible for the clerical functions of the office, answering phones; scheduling appointments; scanning and filing documents; coding and billing; patient referrals; insurance verification and precertification. Performs role of Practice Manager / Practice Administrator / Office Manager during his/her absence. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education: High School Diploma or equivalent required. Prefer Associate’s Degree in related field. License: N/A Certifications: N/A Experience: Minimum of two (2) years’ progressively responsible medical office experience required. Previous CPT and ICD Coding experience preferred. Previous insurance and precertification experience preferred. Phlebotomy experience preferred.

Reports to: Practice Administrator, Practice Manager, or Office Manager – as applicable. Supervises: None

Physical Demands: Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard. Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands: Must demonstrate keen mental faculties/assessment and decision-making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Special Demands: Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word. Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

If you’re looking for purpose, teamwork, and a place where what you do truly matters, you’ve found it. Let’s do big things together. Singing River is both a mission-driven healthcare provider and one of the largest employers on the Mississippi Gulf Coast. We offer best-of-industry benefits, scheduling options, and professional pathways for our employees. Within each of our three hospitals and 50+ primary care and specialty clinics, you'll find a team devoted to quality, teamwork, and service.