Patient Care Coordinator - Medical Office Liaison

Singing River Health System; Pascagoula (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

The Panel Care Coordinator at Singing River Pascagoula Hospital serves as the liaison between the medical team and patients. You will handle electronic and phone inquiries, ensuring timely care plans are conveyed to the medical staff.

Required is a high school diploma with MA experience; CMA/RMA certification is preferred. Strong communication and multitasking abilities are essential for this patient-focused role.

Qualifications

• High School graduate or equivalent required; MA program preferred.
• 2+ years clinical experience as MA required.
• Certification as CMA or RMA preferred; or RMA from AMT; maintain certification.
• Proficient computer and office software skills.

Responsibilities

• Serve as intermediary between Medical Team and patients; handle electronic and telephone queries.
• Proactively manage patient care for non-office visits and convey information to Medical Staff for timely treatment plans.
• Perform duties with discretion and professional judgment; adhere to standards and schedules.

Skills

Excellent communication

Customer service

Attention to detail

Multi-tasking

Emotional stability

Education

High School diploma or equivalent

Medical Assistant program preferred

Tools

MS Outlook

MS Word

Computer keyboard proficiency

Job description

At Singing River Health System, caring isn’t just part of the job — it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day.

With pride, passion, and commitment, we will improve health and save lives in our community every day.

Shift

Monday through Friday 8am - 430pm

Location:

Singing River Pascagoula Hospital

Job Description Summary

Job Description

Position Overview

The Panel Care Coordinator functions as an intermediary between the Medical Team and the patient. In this capacity, the role is designed to provide first line support to electronic and telephone queries. This requires the Panel Care Coordinator to proactively manage patient care for those non-office visits. As the primary conduit for the transmission of information between patient and Medical Staff, the Panel Care Coordinator will need to use their discretion to convey pertinent information to the Medical Team. The goal of this position is to gather, assimilate, and convey the correct information to the Medical Team to provide a timely treatment plan.

To perform his job successfully, an individual must be able to perform each essential duty satisfactorily. These requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education

High School graduate or equivalent required. Graduate from a Medical Assistant program accredited by either the ABHES (the Accrediting Bureau of Health Education Schools) or CAAHEP (the Commission on

Accreditation of Allied Health Education Programs) preferred.

License

N/A

Certifications

Prefer currently certified/recognized as a Certified Medical Assistant (CMA) or Registered Medical Assistant

(RMA) From One Of The Following Institutions

• Board of the American Association of Medical Assistants (AAMA);
• National Association for Health Professionals (NAHP);
• American Medical Technologists (AMT).
• Medical Career Assessments (MedCA).
• National Healthcareer Association (NHA).
  
  

OR must be a Registered Medical Assistant (RMA) from the American Medical Technologists (AMT).

Must maintain certification according to certifying organization’s standards.

Experience

Required: 2 years clinical experience as MA

Reports To

Population Health Manager

Supervises

N/A

Physical Demands

Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.

Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.

Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands

Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines.

Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Special Demands

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.

Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

If you’re looking for purpose, teamwork, and a place where what you do truly matters, you’ve found it. Let’s do big things together. Apply now and join our team.