Medical Office Coordinator

The Rector & Visitors of the University of Virginia; Charlottesville (VA); On-site; USD 57,308,160 - 63,038,976; Full time

Job summary

The University of Virginia's Medical Services within the Department of Student Health and Wellness seeks a Medical Office Coordinator to provide administrative support to medical staff. This full-time role handles patient files, front-desk reception, scheduling, and basic office operations in Charlottesville.

Responsibilities include maintaining records, answering calls, greeting patients, scheduling appointments and lab tests, calendar management, and coordinating referrals.

Qualifications

• High School Diploma or GED required (Associates degree preferred).
• 2 years relevant experience required.
• Proficient communicative skills across spoken and written domains.

Responsibilities

• Maintain organized patient records and office files.
• Operate general office equipment and basic clerical software.
• Answer calls promptly and greet patients with professionalism.
• Schedule appointments and coordinate referrals or laboratory tests as needed.
• Monitor appointment calendars and prepare materials for clinics or patient admissions.
• Process mail and documents in a timely manner.
• Perform other related administrative duties as needed.

Education

High School Diploma or GED

Associates degree preferred

Job description

The University of Virginia's number one ranked Department of Student Health and Wellness (SHW) provides a comprehensive range of medical, mental health, well-being, and disability support services to all enrolled undergraduate and graduate students. The University of Virginia's Medical Services, a unit within the Department of Student Health and Wellness, is seeking a Medical Office Coordinator to provide administrative support to its medical professional personnel. The Medical Office Coordinator is responsible for the management of patients and other files and serves as the front-line contact for patients and visitors by addressing concerns over the phone and greeting them in person. They may obtain insurance information and authorization, as well as may schedule appointments and laboratory tests. They perform assigned work under supervision. This position is in Medical Services.

Responsibilities

• Maintain office files of patient records, reports, correspondence, and miscellaneous information in an organized, detailed, and accurate fashion.
• Operate general office machines and use computer applications, such as word processing, copy machines, calculators, and transcription equipment.
• Promptly answer telephone calls, screen calls, and respond to routine questions in accordance with instructions of medical professional personnel.
• Serve as receptionist for office by professionally greeting patients, making appointments or proper referrals according to instructions and procedures, and preparing documents and materials for clinics or patient admissions.
• Monitor a calendar of appointments for one or more medical professional personnel, preparing materials and bringing pertinent items and dates to attention as requested.
• Organize incoming and outgoing mail and documents in a timely fashion.
• Perform other related administrative duties as needed.
• In addition to the above job responsibilities, other duties may be assigned.

Minimum Requirements

• Education: High School Graduate or Equivalent required. Associates degree preferred.
• Experience: 2 years relevant experience required.

About the Position

This is a full-time, benefited, overtime-eligible position with UVa benefits. Job requires sitting for prolonged periods; repetitive motion: computer and mouse use; proficient communicative skill across spoken, writing domains; adequate auditory and visual skills; attention to detail; and ability to write legibly and compose messages clearly and concisely.

The anticipated hiring range for this position is $20-22/hour, commensurate with qualifications and experience. The selected candidate will pass a criminal background check and a drug screen. This position will not sponsor applicants for work visas.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.