Medical Office Call Center Agent

Angel City VA; United States; À distance; USD 35 000 - 50 000; Plein temps

Résumé du poste

Angel City VA is seeking a customer-oriented individual to handle call center responsibilities, including answering calls, scheduling appointments, and managing communications. The ideal candidate will have at least 1 year of call center experience and medical office experience, along with familiarity with ECW. Strong typing skills and internet access are required. The schedule is Monday to Friday from 7:45 AM to 5:00 PM with flexible call volume expectations.

Qualifications

• Minimum 1 year of call center experience required.
• At least 1 year of medical office experience preferred.
• Experience with ECW for at least 6 months is necessary.
• Must be a fast typist with a minimum of 60 words per minute.
• Must have access to reliable internet.

Responsabilités

• Answer incoming calls professionally.
• Schedule patient appointments as needed.
• Take and relay messages accurately.
• Reschedule appointments as necessary.
• Confirm appointments with patients.
• Look up necessary authorizations.
• Fax and email materials as required.

Connaissances

Call center experience

Medical office experience

ECW experience

Fast typing (60 wpm)

Access to reliable internet

Description du poste

Angel City VA is seeking a customer-oriented individual to handle call center responsibilities, including answering calls, scheduling appointments, and managing communications. The ideal candidate will have at least 1 year of call center experience and medical office experience, along with familiarity with ECW. Strong typing skills and internet access are required. The schedule is Monday to Friday from 7:45 AM to 5:00 PM with flexible call volume expectations.