Medical Office Assistant - PRN - Orthopedics

Lifepoint Health; North Carolina; On-site; USD 21,000 - 29,000; Full time

Job summary

Rutherford Regional Health System, part of Lifepoint Health, is seeking a Medical Office Assistant to support front desk operations and patient flow. You will greet patients, collect demographics and insurance details, and assist with check-in/check-out processes in a fast-paced environment.

You will coordinate referrals, manage calls, and help maintain organized front-office records to ensure timely care. Prior medical office experience and terminology knowledge are preferred.

Qualifications

• High school diploma or equivalent.
• Medical front office experience preferred.
• Knowledge of medical terminology preferred.
• Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Responsibilities

• Greets visitors and communicates with patients and providers.
• Coordinates workflow and complies records of office activities.
• Completes all aspects of check-in/check-out process.
• Enters and updates patient demographics and insurance information.
• Collects copay/coinsurance balances for current visit and outstanding balances.
• Completes pre-appointment checklists and prepares accordingly.
• Places, answers, and directs phone calls and distributes messages.
• Keeps office area neat and tidy.
• Monitors and maintains log of needed office supplies.
• Handles information requests, including reviewing files and records.
• Schedules referrals and notifies patients as needed.

Skills

Greeting patients

Check-in/out processes

Records management

Medical terminology

Phone etiquette

Education

High school diploma

Tools

EHR software

Job description

Your experience matters

Rutherford Regional Health System is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Medical Office Assistantjoining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

At Rutherford Orthopaedics, we are committed to providing high-quality orthopedic care with compassion, professionalism, and a patient-first approach. Our experienced team specializes in treating a wide range of orthopedic and surgical conditions, including sports medicine, hand surgery, pediatric orthopaedics, arthroscopic procedures, joint replacement surgery, work-related injuries, and fracture care. We work closely with each patient to develop personalized treatment plans, guide them through every step of their care journey, and help them return to the activities they enjoy. From initial consultations and surgical procedures to recovery and follow-up care, we strive to provide a welcoming, supportive experience focused on each patient's individual needs and goals.

How you'll contribute

A Medical Office Assistant who excels in this role:

• Greets visitors and communicates with patients and providers.
• Coordinates workflow and complies records of office activities.
• Completes all aspects of check-in/check-out process.
• Enters and updates patient demographics and insurance information.
• Collects any copay/coinsurance balances for current visit and any outstanding balance from patients.
• Complete pre-appointment checklists and prepares accordingly.
• Places, answers, and directs phone calls and distributes messages. Including retrieval and distribution of answering service messages.
• Keeps office area neat and tidy.
• Monitors and maintains log of needed office supplies.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Monitors and addresses all front office task buckets in a timely manner.
• Schedule referrals for patients to be seen by other physicians/specialists as ordered. Send all records needed and notify patient as needed.
• Completes other tasks, within scope of position, as delegated by the practice leads, supervisors, managers and Market director. .

Schedule: PRN

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

What we're looking for

• Applicants should have a high school diploma or equivalent.
• Medical front office experience preferred.
• Knowledge of medical terminology preferred.
• Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

More about Rutherford Regional Health System

Rutherford Regional Health System is a 143-bed acute care facility that has been offering exceptional care to Rutherford County for over 100 years. Offering a broad array of inpatient and outpatient care, Rutherford Regional is dedicated to providing patients with a full range of services to meet their healthcare needs. We provide our services in a caring, professional environment through the teamwork of our medical staff and employees.

EEOC Statement

"Rutherford Regional Health System is an Equal Opportunity Employer. Rutherford Regional Health System is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."\

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran