Medical Office Assistant (Patient Care Coordinator)

Beltone Alliance; Little Rock (AR); On-site; Full time

Job summary

Join a forward-thinking healthcare provider as a Patient Care Coordinator in Little Rock! This role is perfect for those who thrive in a dynamic environment and are passionate about delivering exceptional customer service. You'll be the first point of contact for patients, managing appointments, verifying insurance, and ensuring a smooth operation of the front office. With a focus on professionalism and patient satisfaction, you will play a crucial role in helping the community hear better. Enjoy a supportive work environment with a schedule that respects your personal time, and take advantage of competitive pay and benefits. If you're organized, communicative, and ready to make a difference, this opportunity is for you!

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

Flexible Spending Account (FSA)

Monthly Bonus Opportunities

Qualifications

• High School diploma required; 2 years in medical or general office preferred.
• Strong customer service and multitasking skills essential.

Responsibilities

• Manage patient calls, schedule appointments, and verify insurance eligibility.
• Maintain patient files and ensure compliance with HIPAA regulations.

Skills

Customer Service

Multitasking

Communication

Organizational Skills

Education

High School Diploma

Tools

MS Office

Job description

Medical Office Assistant(Patient Care Coordinator)

Little Rock, AR 72211

Starting at $14.00/Hour plus Monthly Bonus Opportunities!

Monday-Friday, 9:00 AM-5:00 PM (No nights or weekends!)

For over 80 years,Beltonehas been “Helping the World Hear Better" and has consistently achieved the highest customer care satisfaction ratings. A global leader in hearing healthcare, Beltone is currently seeking dynamic and motivated Administrative and Customer Service Professionals to join our team and launch a rewarding new career.

Primary Function

The Patient Care Coordinator, or PCCs, primary responsibility is to professionally manage the patient process through the administration of the front office including answering patient calls, scheduling appointments, processing insurance verifications, completing administrative and financial reports, creating invoices, and ordering equipment and supplies. The primary goal of the PCC is to provide excellent customer service in a professional atmosphere.

Objectives & Goals

The PCC will strive to increase revenue by ensuring patients are scheduled in an efficient manner and reach or exceed targeted sales & marketing goals.

Responsibilities

• Answer multi-line telephone and arrange appointments for the Hearing Care Professional (HCP).
• Directs caller to destination and records name, time of call, nature of business, media referral, and person called upon.
• Oversee the daily operation of services for the location, including the execution of contracts, deposits, and billing.
• Verify patients' insurance eligibility and benefits through all insurance carriers.
• Collects and distributes mail, messages, and reports to the appropriate staff members.
• Maintains patient files and database according to HIPPA regulations and by ensuring information is up-to-date.
• Respects patients by recognizing their rights and maintaining confidentiality.
• Makes phone calls to existing patients generate business (no cold-calling).
• Assists the HCP by executing the "Cleaning Process" on patients' hearing instruments.
• Prepare and generate reports for the clinic and corporate office.
• Maintain the cleanliness of the office.
• Perform a variety of additional administrative.
• All other duties as assigned.

Qualifications & Requirements

• High School diploma or equivalent is required.
• Two (2) years previous medical or general office experience preferred.
• Two (2) years previous customer service experience preferred.
• Must be well organized and able to multitask efficiently.
• Must have the ability to communicate effectively in English.
• Must be proficient in MS Office and have good computer skills.
• Must have the ability to sit at a desk for 70%-90% of the workday in a general office environment.
• Starting at $14.00/hour PLUSMonthly Bonus Opportunities
• Health, Vision, Dental, Life Insurance, Short-Term & Long-Term Disability, FSA and More