Medical Office Assistant III

Bassett Healthcare Network; Town of Otsego (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative healthcare network is seeking a Medical Office Assistant III to enhance patient experiences. In this pivotal role, you will be the first point of contact for patients, ensuring a welcoming environment and delivering exceptional customer service. Your responsibilities will include scheduling appointments, managing patient information, and facilitating communication between patients and care teams. This position offers an opportunity to contribute to a patient-focused culture dedicated to improving health outcomes. Join a committed team that values diversity and inclusion while making a difference in the community.

Benefits

Paid time off

Insurance options

Retirement plans

Holidays

Qualifications

• 3+ years of relevant work experience required; Associate Degree may substitute for 2 years.
• High School Diploma or GED preferred; Associate Degree preferred.

Responsibilities

• Provide administrative support to ambulatory patient care teams.
• Schedule patients and manage referrals while ensuring compliance.
• Handle payment collection and cash management.

Skills

Computer skills

Customer service

Time management

Teaching

Confidentiality

Interpersonal skills

Education

High School Diploma or GED

Associate Degree

Job description

The best thing about this role

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

What you'll do

The Medical Office Assistant III serves as the first point of contact for patients within the Bassett Healthcare Network. This key role in the patient-centered care team demonstrates excellence in all patient and customer encounters, including face-to-face and telephone interactions. You will ensure a high-quality patient experience by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsibilities include providing clear, accurate, and timely communication to nurses and providers regarding patients, scheduling patients for optimal care and provider efficiency, and collecting demographic and financial information during scheduling and registration processes to ensure full and timely revenue capture. You may also have direct revenue responsibilities through payment collection, cash handling, and processing insurance eligibility and managed care information. Additionally, you will act as a subject matter expert in areas such as Scheduling, Registration, Referrals, and train new staff members.

• Reception/Call Handling
  Your duties include greeting patients courteously, providing Welcome Packets to new patients, addressing emergent situations, answering phones professionally, taking accurate messages, offering MyBassett sign-up, and keeping patients informed of schedule delays. You will also train new staff in reception and call handling functions, and manage telephone queue assignments.

• Registration/Appointment Scheduling/Referrals
  This involves obtaining and verifying patient information, scheduling appointments, managing referrals, supporting compliance with regulations, and ensuring accurate data entry. You will also handle patient questions, update communication preferences, and ensure proper documentation and authorization for referrals.

• Collection of Payment/Cash Handling
  Responsibilities include conveying payment expectations, accurately processing payments, balancing cash drawers, and managing petty cash in accordance with policies.

• Office Support/Cross Coverage/Confidentiality
  This encompasses handling patient information securely, managing correspondence, scanning and indexing documents, coordinating with departments, managing supplies, and supporting various operational tasks including system downtime procedures, meeting minutes, and staff scheduling.

What we need from you

Education: High School Diploma or GED preferred; Associate Degree preferred.

Experience: Minimum of 3 years relevant work experience required; an Associate Degree may substitute for 2 years of experience.

Skills: Computer skills, customer service, time management, teaching, confidentiality, and interpersonal skills.

Physical Requirements: Sedentary work with occasional lifting, reaching, and repetitive motions. Visual and auditory acuity required.

Hazards: Occasional exposure to bodily fluids and bloodborne pathogens.

Total Rewards

Our benefits include paid time off, holidays, insurance options, retirement plans, and more. Specific offerings vary by location and position.

Pay Range

Salary depends on qualifications and experience. Range: USD $17.67 to $26.50 per hour.

We love the difference people bring

We are an equal opportunity employer, committed to diversity and inclusion in the workplace.