Medical Office Assistant II

MedStar Health’s Washington Hospital Center; Washington (District of Columbia); On-site; Full time

Job summary

A leading healthcare provider in Washington is seeking a full-time medical office support professional to assist with clerical tasks in the Cardiac-Catheter Lab. The role involves scheduling appointments, managing patient records, and supporting medical staff. Ideal candidates should have a high school diploma and experience in a medical office. This position offers a flexible schedule and a supportive work environment.

Qualifications

• 1 to 3 years experience as a secretary in a medical environment.
• Training in secretarial/medical office support may be required.

Responsibilities

• Receives and screens telephone callers and visitors.
• Schedules patients' appointments and coordinates physician calendars.
• Transcribes dictation and types letters and reports.

Skills

Communication

Medical Terminology

Education

High School Diploma or GED

Job description

General Summary of Position

Department: Cardiac-Catheter Lab
Status: Full-time, 40-hours per week
Schedule: Monday-Friday, 7:00am-3:30pm/10:00am-6:30pm (must be flexible)

Provides a variety of moderately complex medical office support/clerical/secretarial functions for one or more medical, professional, or research staff.

Primary Duties and Responsibilities

Receives and screens telephone callers and visitors to the office. Responds to a variety of inquires, referring the inquiries of a technical nature to an appropriate staff member. Takes and forwards messages.

Schedules patients' appointments and assists in the scheduling of the patients' appointments with other medical offices. Coordinates physician(s)' calendar, including patient appointments, surgeries, meetings, etc.

Transcribes dictation including patient narrative and/or discharge summaries, general correspondence, and memoranda. Types letters, requisitions, reports, etc. from handwritten copy and/or notes.

Answers requests for new prescriptions and refills; submits requests to physician for authorization. Calls in prescriptions to pharmacy.

Completes preliminary registration for new patients and updates information on existing patients (inpatients and/or outpatients); obtains necessary recertification/verification/ referrals, signatures, copies of insurance cards, etc. May coordinate pre-admission testing.

Enters physician charges into billing system, ensuring appropriate insurance coverage and providing Patient Billing Services with appropriate referrals, authorizations, and operative reports. May review ICD-10 codes; works with medical personnel to reconcile errors and inconsistencies. Responds to billing related inquires from patients and/or Patient Billing Services. Accepts co-payments; may deposit payments or forward them to appropriate personnel.

Establishes and maintains a variety of files, records, logs, charts, etc. including departmental files. Retrieves files, records, charts, and/or the information therein as necessary.

Receives, opens, and date stamps incoming mail. Reviews, sorts, and/or directs mail to the appropriate person in accordance with departmental policy.

May prepare exam room(s) between patients, based on procedure, and may assist physician in exam/procedure.

Maintains office supplies and may assist in maintaining medical supply inventory for the department.

May compile information for procedure and on-call schedules. Posts and distributes schedules to appropriate personnel, revising schedules as necessary.

Minimum Qualifications
Education

• High School Diploma or GED required
• May require up to l year of technical or other specialized training; and, depending on assigned department, training in secretarial/medical office support (e.g.: word processing, medical terminology, medical insurance/billing, etc.).

Experience

• 1 to 3 years experience as a secretary preferably in a doctor's office or medical environment required

Knowledge, Skills, and Abilities

• Requires the ability to read and write; and knowledge of grammar, and arithmetic including fractions and decimals.
• May require the use of standard office/medical equipment (i.e., typewriter, personal computer, data terminal, on-line printer, calculator, telephone, facsimile, copier, sterilizing equipment, blood pressure cuff, or tables); the preparation, comparison or checking of reports, records and related data; and basic use of formulas, charts, tables, drawings and knowledge of their application.

This position has a hiring range of $20.941 - $31.852