Medical Office Assistant - Full Time-Park Ridge

Advocate Aurora Health; Park Ridge (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their team in providing exceptional patient care. This role involves supporting clinical operations, managing patient interactions, and ensuring compliance with medical standards. The ideal candidate will possess strong communication skills, a solid understanding of medical terminology, and a commitment to maintaining high-quality service. If you're looking to make a difference in the healthcare field while growing your professional skills, this opportunity is perfect for you.

Benefits

Health insurance

Paid time off

Retirement plan

Employee assistance program

Qualifications

• 2 years of related experience or equivalent education.
• Knowledge of medical terminology and CPT/ICD9 coding preferred.

Responsibilities

• Informs providers about delays and patient status.
• Schedules appointments and performs patient check-in.
• Maintains confidentiality and disposes of patient information securely.

Skills

Good communication skills

Computer familiarity

Time management

Organizational skills

Current CPR certification

Education

High school diploma or GED

2 years of related experience

Job description

Department: 37394 Advocate Illinois Masonic Medical Center - Infusion: Park Ridge

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: n/a

Major Responsibilities:

Non-Clinical Responsibilities

• Informs provider regarding delays and the status of waiting patients.
• Assists with medical record maintenance by preparing documents for scanning.
• Assists patients with the self check-in process as needed.
• Other duties as assigned.
• Answers telephones, responds to questions, takes messages or transfers calls as appropriate.
• Schedules appointments and referrals as needed. Performs patient check-in, registration, and insurance verification. Handles cash/credit collections and reconciliation.

Clinical support in the delivery of clinical care

• Provides written patient education and discharge instructions. Reinforces discharge instructions from the provider.
• Assists patients in obtaining additional services ordered by the provider prior to leaving the practice and sets up referrals.
• Maintains site quality control logs in accordance with standards for CLIA certification. Communicates delays in results to the provider. Responsible for accurate specimen collection and patient identification.
• Knows emergency equipment locations and reports non-functioning equipment.
• Measures and records vital signs and reason for visit during patient encounters.
• Screens patient calls, directs urgent concerns, and documents follow-up.
• Practices standard precautions in all patient encounters.
• Orders supplies, maintains inventory, and promotes environmental sustainability.
• Prepares exam rooms and stocks supplies per standards.
• Performs tests/procedures as directed, in accordance with training and policies.

Medical Record and HIPAA Standards/Risk and Safety Compliance

• Maintains a clean, safe, and compliant work environment.
• Follows infection control and safety guidelines.
• Participates in safety training and reports incidents.
• Maintains confidentiality and disposes of patient information securely.

Practice Participation and Patient Satisfaction and Service

• Provides high-quality, empathetic service to patients.
• Adheres to organizational standards and participates in process improvements.
• Maintains professional appearance and behavior.
• Responds to patient, staff, and provider needs effectively.

Professional Developmental Responsibilities

• Stays current with standards of care.
• Attends meetings and maintains skills, including CPR certification.
• Completes annual competency reviews.

Education/Experience Required:

• 2 years of related experience or equivalent education/experience.
• Experience with vital signs preferred.
• Knowledge of medical terminology and CPT/ICD9 coding preferred.
• High school diploma or GED.

Knowledge, Skills & Abilities Required:

• Good communication skills.
• Computer familiarity.
• Good time management and organizational skills.
• Current CPR certification.

Physical Requirements and Working Conditions:

• Ability to work varying shifts, handle stressful situations, and work quickly.
• Exposure to adverse conditions and potentially infectious materials.
• Ability to lift up to 35 pounds; use patient handling equipment for heavier lifts.

This job description provides an overview of the role and may include other duties as needed.