Medical Office Assistant — Front Desk & Scheduling (On-Site)

Canopy-Children; Biloxi (MS); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

403b Retirement Plan with Match

PTO/Vacation

Employee Wellness Program

Job summary

Canopy Children's Solutions is seeking a Medical Office Assistant for the Biloxi Outpatient Clinic. You will greet visitors, answer calls, process payments, verify insurance, and assist with scheduling and intake forms to support clinicians and staff.

You will maintain patient records with confidentiality, assist with front-desk duties, coordinate with the Clinic Manager, and ensure smooth daily operations in a fast-paced outpatient setting in Biloxi, Mississippi.

Qualifications

• Must have a high school diploma and one or more years' experience as front desk medical office personnel.
• Prior word-processing and computer knowledge are required.
• Experience with insurance verification is preferred.

Responsibilities

• Greets clients and vendors entering the clinic in a pleasant, professional manner.
• Provide new clients with intake and new client forms as well as copies of clinic policies and legally required documents.
• Verifies insurance benefits for all new clients.
• Take payment upon check-in for all new and established clients.
• Responsible for reconciling end of day cash collections.
• Demonstrate ability to enter, coordinate, and adjust patient appointments as needed for all clinicians.
• Demonstrate the ability to maintain and communicate multiple schedules for each clinician.
• Ensure that the clinic has daily schedules available to clinical staff.
• Coordinate with Manager and Medical Administrative Specialist to incorporate blocks into clinician’s schedule to identify all available time slots for scheduling purposes.
• Assist with creating and uploading the upcoming scheduled appointment report file into Tavoca on a daily basis to confirm appointments prior to 48 hours of service.
• Assist in maintaining Back Fill List for all clinicians via Microsoft Teams and all appointments canceled within 48 hours will be backfilled.
• Demonstrate the ability to effectively communicate and assist outside providers, physicians, and other referral sources in scheduling initial and follow-up appointments for clients.
• Provide excellent customer service to both clients and internal or external referral sources.
• Assist as needed in collecting and entering new patient demographics and update information as needed.
• Assist as needed in the office/clerical requirements in the clinic.
• Answer the phones exhibiting professional telephone etiquette within three rings
• Attends staff meetings as required.
• Maintain confidentiality and adherence to the Organization’s policies regarding Protected Health Information.
• Assists in performing other duties as required by management.
• Meets all Key Performance Indicators (KPIs).
• Must complete all required trainings within specified timeframes.

Skills

Customer service

Phone etiquette

Scheduling

Cash handling

Education

High school diploma

Tools

Microsoft Teams

Tavoca

Job description

Canopy Children's Solutions is seeking a Medical Office Assistant for the Biloxi Outpatient Clinic. You will greet visitors, answer calls, process payments, verify insurance, and assist with scheduling and intake forms to support clinicians and staff.

You will maintain patient records with confidentiality, assist with front-desk duties, coordinate with the Clinic Manager, and ensure smooth daily operations in a fast-paced outpatient setting in Biloxi, Mississippi.