Medical Office Assistant

Talentify; Waterloo (IL); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Talentify in Waterloo, IL is seeking a friendly front desk receptionist to be the welcoming voice and face of our practice. This role goes beyond answering phones: you’ll help create a positive patient experience from the very first call to when they walk out the door.

You’ll schedule appointments, collect demographics and insurance details, handle payments and receipts, and use our computer systems with accuracy.

Qualifications

• High School Diploma or GED preferred.
• A warm, professional communicator who enjoys helping others.
• Comfortable with computers and learning new systems.
• Organized, reliable, and great at juggling multiple tasks.
• Calm, positive, and professional in a fast-paced environment.

Responsibilities

• Be the first smile patients hear and see on the phone and in person.
• Schedule and reschedule appointments with accuracy and care.
• Collect and update patient demographics, insurance, and important details.
• Handle patient payments, post charges, and provide receipts.
• Use computer systems confidently while keeping an eye on the details that matter.
• Jump in where needed, every day can look a little different!

Skills

Warm communicator

Comfortable with computers

Organized

Calm, professional

Multitasking

Education

High School Diploma or GED

Job description

Do you enjoy helping people, staying organized, and keeping things running smoothly behind the scenes? We’re looking for a friendly, detail-driven team member to be the welcoming voice and face of our practice!

This is more than a front desk job; you’ll be a key part of creating a positive patient experience from the very first phone call to the moment they walk out the door.

What You’ll Be Doing

• Be the first smile patients hear and see on the phone and in person
• Schedule and reschedule appointments with accuracy and care
• Collect and update patient demographics, insurance, and important details
• Handle patient payments, post charges, and provide receipts
• Use computer systems confidently while keeping an eye on the details that matter
• Jump in where needed, every day can look a little different!

What We’re Looking For

• High School Diploma or GED preferred
• A warm, professional communicator who enjoys helping others
• Comfortable with computers and learning new systems
• Organized, reliable, and great at juggling multiple tasks
• Calm, positive, and professional in a fast-paced environment

Why You’ll Love It Here

You’ll be part of a supportive team that truly values kindness, accuracy, and great patient care. Your work directly helps people feel supported and cared for, every single day.

Equal Opportunity Employer
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