Medical Office Assistant

Allergy & Ent Assoc; Shenandoah (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Allergy & Ent Assoc is seeking a Medical Office Assistant for a full-time role in Shenandoah, TX. You will greet patients, handle scheduling, billing-related tasks, and maintain patient information in electronic charts.

The position emphasizes electronic workflows and confidentiality under HIPAA, with collaboration across the clinical team. The role focuses on delivering polite, prompt service, supporting various administrative tasks, and ensuring a smooth patient experience within a busy

Responsibilities

• Greet patients and visitors in a polite, prompt manner.
• Handle basic paperwork and billing-related forms.
• Update patient information and collect co-pays as needed.
• Maintain a clean waiting area and work space.
• Promote electronic workflows and reduce paper usage with leadership.
• Answer phones, schedule appointments, and relay messages to clinical staff.
• Escalate workflow or patient concerns with constructive solutions.
• Maintain patient confidentiality per HIPAA regulations.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Office Assistant

Full Time Shenandoah, TX, US

• Greet patients and visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs the appropriate department/person of patient's arrival.
• Follows office policies, procedures, and protocols as appropriate.
• Communicate effectively with other staff members.
• Complete necessary paperwork such as fee tickets, etc. Uses computer systems to generate information necessary for billing.
• Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary.
• Maintains a clean, orderly waiting room and work area.
• Promote fully electronic workflows and collaborate with leadership to reduce manual paper processes where feasible.
• Answers phone promptly and pleasantly and handles customer needs expeditiously, such as making appointments, taking messages for the clinical staff, etc.
• Proactively escalates patient, workflow, or operational concerns to leadership with constructive solutions.
• Participate in creative ways to promote patient engagement and personalize patient outreach, improving overall experience and driving authentic patient reviews.
• Timely completes any mandatory company training and participates in required emergency drills or other trainings as assigned.
• Updates information in electronic patient charts according to policy and procedure.
• Maintain patient, staff and employer confidentiality. Comply with all HIPAA regulations.
• May perform other job activities as assigned.