Medical Office Assistant

adventhealth; Rome (GA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

401(k) Retirement Plan

Parental Leave (4 weeks)

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Job summary

AdventHealth is seeking a Front Desk/Patient Services professional in Rome, GA. The role supports day-to-day operations, greets patients, and coordinates scheduling and documentation to ensure smooth patient flow.

The position requires at least a high school diploma, with 1+ year of related experience preferred. It offers full-time hours, day shift, and opportunities to engage in comprehensive patient care tasks within a faith-based health system.

Qualifications

• High school diploma or equivalent.
• Experience in medical office or similar setting preferred.
• Strong customer service and communication skills.
• Ability to handle multiple tasks and coordinate scheduling.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Greets and directs patients in a friendly, welcoming way.
• Answers calls and documents interactions.
• Collects required documents (insurance cards, IDs) for encounters.
• Schedules and confirms patient appointments to reduce no-shows.
• Obtains/verifies insurance authorizations and coverage.
• Collects copays and other payments per policy.
• Processes patient referrals.

Education

High School Grad or Equiv

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

501 REDMOND RD NW

City:

ROME

State:

Georgia

Postal Code:

30165

Job Description:

Schedule:Full Time

Shift:Requires full availability for Mon-Fri, 8am-5pm

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Facilitates medical record requests accurately and timely. Assists with daily closing procedures. Other duties as assigned Greets and directs patients in a friendly, welcoming, and timely manner. Demonstrates knowledge of department policies and procedures to assist patients appropriately. Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call. Consistently responds to patient requests in a timely and professional manner. Collects required documents such as insurance cards and photo IDs for encounters. Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate. Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status. Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy. Establishes patient payment plans as required by department policy. Processes patient referrals accurately and timely.

Education:

• High School Grad or Equiv [Required]

Work Experience:

• 1+ years related experience [Preferred]

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.14 - $24.22

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.