Medical Office Assistant

Davita Inc.; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Medical Office Assistant to perform essential clerical and patient care tasks. The ideal candidate will have strong customer service skills and experience in a healthcare setting, ensuring a positive patient experience. Key duties include managing patient appointments, ensuring compliance with HIPAA regulations, and providing exceptional support to clinical staff.

Qualifications

• Minimum of 1+ years of experience in a healthcare setting required.
• Experience using Epic system preferred.
• Knowledge of medical terminology and HIPAA regulations.

Responsibilities

• Greet patients and manage appointment scheduling.
• Receive and process co-payments while ensuring accuracy.
• Manage patient flow and maintain medical records.

Skills

Customer service skills

Communication

Attention to detail

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Epic system

Job description

Job Type

Full-time

Description

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary:

The Medical Office Assistant (MOA) will perform clerical duties, including greeting patients and visitors, processing automated appointment scheduling, completing registration for patients, updating patient demographic information, and receiving co-payments for each visit. The MOA will also perform various patient care activities while providing excellent patient and physician customer service.

Key Results Areas (KRAs):

• Exhibit excellent customer service skills by greeting and welcoming each patient and visitor.
• Assist with patient flow and coordinate a positive patient experience throughout the department's approved check-in/out process.
• Accurately determine patient needs, notify clinical staff of patient's availability to be seen, and ensure each patient completes required forms/paperwork in its entirety.
• Manage patient appointments, check-in/outpatients, receive and scan patient paperwork, and responding/resolving tasks in both NextGen (PM & EHR) systems.
• Assist both the patient and clinical staff by organizing & distributing information needed for patient care, provides PHI to patients and internal/external parties by following HIPAA guidelines, and follow instructions from team leaders as requested to ensure high-quality patient care
• Financially secure each visit utilizing managing payments & batches, collecting & communicating patient balances, estimates &/or co-pays, and accurately collecting insurance information.
• Accurately enter patient information onto patient medical records
• Conduct general MOA duties such as pre-certs & authorizations, chart preparation, and clerical tasks.
• Maintain strong working relationships with administrative and clinical teams.

Core Competencies

• Knowledge of the following:

o Medical terminology

o Application of medical chart requirements

o HIPPA regulations

• Excellent written and verbal communication skills
• Proficiency in administrative tasks
• Basic understanding of clinical tasks
• Excellent interpersonal skills
• Exceptional attention to detail

Requirements

Education & Experience:

• High School Diploma or equivalent Required
• Minimum of 1+ years of experience in a healthcare setting Required specific specialty area Preferred but not Required
• Experience using Epic system strongly Preferred