MEDICAL OFFICE ASSISTANT

UNC Health; Lumberton (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

UNC Health in Lumberton, NC is seeking a receptionist/registrar to serve as the first point of contact for patients. The role handles appointment scheduling, patient registration, and processing payments while coordinating imaging and follow-up visits.

The ideal candidate will have medical terminology knowledge, strong computer skills, and proven customer service experience. Prior Epic experience is preferred, with on-site duties primarily during day shifts.

Qualifications

• Working knowledge of medical terminology.
• Proficient in keyboard and basic computer skills.
• Ability to learn software applications for registration within 3 months.
• Customer service experience from previous work.

Responsibilities

• Act as receptionist and first point of contact for the practice/clinic.
• Schedule patient visits and manage registration process.
• Collect demographics and third-party payment information; record charges.
• Balance and submit receipts; process faxes and medical record requests.
• Assist with imaging appointments and follow-up scheduling.
• Answer patient inquiries in person and by phone.

Skills

Medical terminology

Customer service

Keyboard proficiency

Education

Associate degree in Medical Office Administration

Medical Office Assistant training

Tools

Epic

Job description

Lumberton , NC

Full time-Benefits , Day , 8a-5p, M-Th, 8a-1p, F

Pay Grade: 305

Posted 10/29/2026

POSITION SUMMARY : Serves as the receptionist/first line of defense for the practice/clinic. Schedules patient visits. Performs the registration process for patients visits, to include gathering demographic and third-party payment information, recording charges, collecting patient payments, assisting with appointments for medical imaging,scheduling any necessary follow-up appointments, handling patient inquiries by phone and in person, processing all incoming faxes and medical record requests and daily balancing and submission of all receipts.

EDUCATION, CREDENTIALS, TRAINING and EXPERIENCE :

Minimum Required: Working knowledge of medical terminology. Proficient in the use of keyboard and basic computer application skills. Ability to

become proficient in the use of software applications specific to registration and physician practice operations, within 3 months of hire. Customer s

ervice skills gained through previous work experience.

Preferred: Associate Degree in Medical Office Administration or related field. Completion of formal education/training program for Medical Office

Assistants, with similar experience in a physician practice or clinic setting and knowledge/experience working with Epic.