Medical Office Assistant

Mental Health Resource Center, Inc.; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading mental health organization in Jacksonville is seeking a Medical Office Assistant to manage office duties including scheduling, customer service, and billing. This full-time position offers a supportive work environment and the opportunity to contribute to community health services.

Benefits

Dental insurance

Health insurance

Paid time off

Vision insurance

Life Insurance

Disability Insurance

Flexible Spending Account

403b

Paid Holidays

Employee Assistance Program

Qualifications

• High School diploma or equivalent required.
• One year office experience or experience in healthcare preferred.

Responsibilities

• Greet and assist customers in a professional manner.
• Schedule and confirm appointments for healthcare providers.
• Collect fees and verify insurance information.

Skills

Proficiency in Microsoft Office programs

Ability to use a multi-line phone

Customer service

Education

High School diploma or equivalent

Some college or additional technical training

Job description

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Company Overview

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  
  

Benefits/Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Insurance
• 403b
• PTO
• Paid Holidays
• Flexible Spending Account
• Employee Assistance Program
  
  
  

Company Overview

Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.

Job Summary

The Medical Office Assistant is responsible for general office duties that include answering the main switchboard and greeting and assisting all internal and external customers. The Medical Office Assistant also completes medical office duties related to scheduling appointments, verifying information, collecting patient fees, and billing services.

Responsibilities

Receptionist Functions:

• Greets and assists internal and external customers upon entering the facility in a professional manner.
• Answers the main switchboard in a timely, courteous manner. Operates switchboard with a minimum of four incoming lines, takes and routes messages properly, and processes all incoming telephone calls for the facility.
  
  
  

Medical Office Assistant Functions:

• Schedules, reschedules, cancels, and confirms appointments face-to-face and on the telephone for Psychiatrists, Advanced Registered Nurse Practitioners (ARNP), and Clinicians.
• Checks in all individuals at the front desk and directs them to the appropriate clinical staff to ensure schedule is followed. Verifies address and phone number of all individuals served at time of check in.
• Collects fees, writes receipts and records cash receipts.
• Completes financial duties including verification of insurance on initial visits for new patients and regular visits for existing patients. Instructs patients on pay scales or fees.
• Accurately bills the daily service tickets for Psychiatrists, ARNPs, and Clinicians.
• Makes requests for interpreters as needed
  
  
  

Qualifications

• In order to be considered, candidates must have a High School diploma or equivalent required; some college or additional technical training preferred.
• Ability to use a multi-line phone and paging system.
• Proficiency in Microsoft Office programs and use of the Internet.
• Proficiency in the MHRC MIS System demonstrated within three months of employment.
• One year office experience or experience in the healthcare field is preferred.
  
  
  

Position Details

This position is a Full Time Days position: Monday through Friday, 8:00am to 4:30pm.

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Mental Health Care

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