Medical Legal Case Coordinator (IME Coordinator)

Ivera Group Inc; Lansdale (Montgomery County); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Health Savings Account (HSA)

401(k) with company match

Paid time off

11 paid holidays

Casual work attire

Job summary

Ivera Group Inc. in Lansdale, PA is seeking a Medical Legal Case Coordinator (IME Coordinator) to own assignments from intake through completion in a fast-paced environment.

The role requires meticulous attention to detail, strong communication, and proficiency with NetSuite and MS Office, with on-site work at our Lansdale office. The successful candidate will coordinate physician selection, scheduling, case records, and billing while delivering excellent client service to attorneys, insurers,

Qualifications

• High School Diploma or equivalent is required.
• 2+ years of IME coordination, medical scheduling, claims support, or similar role preferred.
• Proficiency with MS Office (Outlook, Excel, Word, PowerPoint).
• Experience supporting attorneys and insurance carriers, managing case files, deadlines, and jurisdictional procedures, and calendar coordination is a plus.
• Comfort working in case management or ERP software; NetSuite experience is a plus.

Responsibilities

• Handle case intake and physician selection; coordinate physician qualifications and credentials.
• Schedule examinations, medical record reviews, depositions, and coordinate related services.
• Manage high-volume caseloads, ensure timely delivery of reports, and track documentation.
• Coordinate billing activities, payments, and inquiries; maintain client and physician relationships.

Skills

Multitasking

Organization

Communication

Independence

Time management

HIPAA knowledge

NetSuite

Education

High School Diploma or equivalent

2+ years IME coordination or similar role

MS Office proficiency

NetSuite experience a plus

Tools

NetSuite

MS Office

Job description

Medical Legal Case Coordinator (IME Coordinator)

This position owns each assignment from intake through completion, including physician selection, scheduling, records coordination, client communication, report delivery, and billing coordination. Ivera Group is seeking a dependable, detail-oriented self-starter who is computer proficient and has excellent written and verbal communication skills to join our Medical Legal Services team as a Medical Legal Case Coordinator. This role requires a confident, self-motivated, solution-focused individual who delivers excellent customer service to clients, evaluators, and examinees while managing multiple deadlines in a fast-paced environment. This is a full-time, on-site role based at our Lansdale, PA office.

What You'll Do

Case Intake & Physician Selection

• Receive and review new assignments, analyze case requirements, and identify the appropriate physician specialty and provider for each matter.
• Coordinate physician selection, obtain fee approvals, and provide clients with physician qualifications, CVs, and credentialing information as requested.
• Enter, update, and maintain complete assignment information and activity records within NetSuite.

Scheduling & Case Coordination

• Schedule examinations, medical record reviews, depositions, and other medical legal services by coordinating among physicians, clients, attorneys, claimants, and other involved parties.
• Communicate appointment details, confirmations, changes, cancellations, and expectations to all participants.
• Coordinate ancillary services such as transportation, interpreters, and other case-related support services when required.

Records & Examination Management

• Manage a high-volume caseload of active assignments simultaneously while maintaining deadlines, service levels, and accuracy.
• Route incoming medical records for organization and ensure physicians receive complete case materials in advance of scheduled services.
• Monitor assignments throughout the lifecycle to ensure appointments occur as scheduled and all required documentation is received on time.
• Complete reminder calls, confirmation follow-ups, and proactive outreach to keep cases moving efficiently.Obtain examination reports, addendums, clarifications, and other physician deliverables.
• Review assignment status and ensure completed reports are delivered promptly to clients.
• Track no-shows, reschedules, delays, and other case exceptions while maintaining clear communication with all parties.

Billing & Relationship Management

• Ensure assignments are closed accurately and on time, coordinating physician payments, invoicing, and billing-related inquiries with internal accounting staff.
• Serve as a primary point of contact for attorneys, insurance carriers, physicians, and support staff, providing exceptional customer service throughout the assignment process.
• Build and maintain positive client and physician relationships that support repeat business and long-term growth.

Education & Experience Requirements

• High School Diploma or equivalent, required.
• 2+ years of experience in IME coordination, medical scheduling, claims support, or a similar role, preferred.
• Proficiency with MS Office products, including Outlook, Excel, Word, and PowerPoint.
• Medical records experience and knowledge of medical terminology is a plus.
• Experience supporting attorneys and insurance carriers, managing case files, tracking deadlines and jurisdictional procedures, and calendar/docket coordination is a plus.
• Comfort working in case management or ERP software (NetSuite experience a plus).

Skills & Abilities

• Ability to multi-task and prioritize in a fast-paced environment without compromising attention to detail.
• Strong organizational skills and close attention to detail.
• Strong verbal and written communication skills, with correct grammar, spelling, and punctuation.
• Ability to work independently, prioritize work activities, and use time efficiently.
• Demonstrated professionalism and a deadline-oriented mindset.
• Understanding of medical records handling and confidentiality requirements (HIPAA).Proficiency navigating multiple software applications, including imaging/scanning tools.
• Ability to accept and apply constructive feedback.
• Comfortable managing a high volume of calls and emails.
• A proactive, follow-through approach - you chase down what's missing before it becomes a problem
• Competitive salary of $50,000 - $62,000 per year, based on experience.
• Health, dental, and vision insurance.
• Health Savings Account (HSA).
• 401(k) with company match.
• Paid time off.
• Eleven (11) paid holidays per year.
• Casual work attire.

Why Ivera Group

• Growing firm with room to shape processes and grow with the division.
• Collaborative team environment across specialized divisions.

Equal Opportunity Employer

Ivera Group Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All qualified applicants are encouraged to apply.

About Ivera Group

Ivera Group is a multidisciplinary professional services firm providing forensic accounting, engineering, building consulting, medical legal services, appraisal and salvage, and accounting solutions to clients nationwide. We help insurance carriers, attorneys, businesses, and property owners navigate complex claims, disputes, investigations, and consulting challenges. Our success is built on technical expertise, responsiveness, and a commitment to delivering high-quality work products. We invest in our people by providing opportunities for professional growth, collaboration across disciplines, and meaningful work that makes a real impact for our clients. At Ivera Group, you'll join a team of experienced professionals who value integrity, accountability, continuous improvement, and exceptional service.