Medical Investigations Assistant

VIVA USA Inc; Phoenix (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

VIVA USA Inc in Phoenix, AZ is seeking an Investigative Aide to support the Investigation Department with referrals, case intake, and document management. The role involves interfacing with complainants, agencies, and internal teams to keep case files complete and up-to-date.

You will assist with reviewing medical records as needed, preparing notices, and coordinating subpoenas while maintaining accuracy, confidentiality, and timely follow-through during onsite hours.

Qualifications

• Effective written and oral communication.
• Organization and follow-through.
• Knowledge of Microsoft Office Suites (Word, PDF).

Responsibilities

• Assist the Investigation Department staff with referrals, complaints entry, and subpoena processing.
• Conduct investigations related to quality‑of‑care; prepare notices and gather medical records.
• Assist managers with various assigned tasks and maintain case files.
• Input information into databases and ensure documentation is complete and accessible.

Skills

Written communication

Organization

MS Office

Job description

VIVA USA Inc in Phoenix, AZ is seeking an Investigative Aide to support the Investigation Department with referrals, case intake, and document management. The role involves interfacing with complainants, agencies, and internal teams to keep case files complete and up-to-date.

You will assist with reviewing medical records as needed, preparing notices, and coordinating subpoenas while maintaining accuracy, confidentiality, and timely follow-through during onsite hours.