Investigative Aide - Onsite

S R INTERNATIONAL INC; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

S R International Inc is seeking an Investigative Aide for an on-site role in Phoenix, AZ. You will support the Investigation Department with administrative and investigative tasks, including handling complaints, subpoenas, and communicating with respondents and complainants.

The position requires 1–3 years in the medical field, strong communication, and proficiency in Microsoft Office. Monday–Friday, 8 AM–5 PM, with 40 hours/week and potential overtime; location at 1740 W Adams St, Phoenix.

Qualifications

• Strong written and verbal communication skills are required.
• Excellent organization and ability to follow through on tasks.
• Proficiency with Microsoft Office (Word, Adobe PDF) and related tools.

Responsibilities

• Assist Investigation Department with administrative and investigative tasks.
• Send referral notices to agencies and enter complaints into the database.
• Prepare notices and gather information from respondents and complainants.
• Request and review medical records or supporting documents as needed.
• Coordinate with investigators, medical professionals, and support staff.

Skills

Effective written and oral comms

Strong organization & follow-through

Education

1–3 years in medical field preferred

Tools

Microsoft Office Suites (Word, Adobe PDF)

Job description

Job Summary – Investigative Aide (Phoenix, AZ - Onsite)

Position Details:

• Contract Length: Until 06/28/2027
• Rate: $20/hr (W2, all inclusive)
• Hours: Mon-Fri, 8 AM - 5 PM (40 hours/week, overtime available)
• Location: 1740 W Adams St. Suite 4000, Phoenix, AZ 85007

Key Responsibilities:

• Assist Investigation Department with administrative and investigative tasks, including:
  • Sending referral notice letters to agencies.
  • Entering complaints into the Board's database to create investigation files.
  • Sending notice of insufficient information to complainants.
  • Responding to email inquiries and obtaining additional case information.
  • Adding documents such as Board orders and conviction documents to case files.
  • Following up on outstanding items and subpoenas.
  • Uploading images and creating image links for case files.
  • Conduct limited investigations of licensed allopathic physicians and physician assistants concerning quality-of-care allegations.
  • Review complaints and prepare notice letters outlining allegations.
  • Communicate with respondents and complainants.
  • Identify and request relevant medical records or supporting documents (often via subpoenas).
  • Support Managers with varying tasks as assigned.

Required Skills:

• Effective written and oral communication.
• Strong organization and follow-through abilities.
• Proficiency with Microsoft Office Suites (Word, Adobe PDF).

Preferred Skills:

• Experience reading and interpreting medical records.
• Self-starter with enthusiasm, flexibility, and motivation.
• Critical thinking and problem-solving abilities.
• Ability to work collaboratively with investigators, medical professionals, and support staff.
• Knowledge of medical terminology or a background in healthcare.

Abilities:

• Capable of reviewing medical records for relevance to investigations.
• Able to multi-task, prioritize, plan, analyze, and coordinate investigations.

Experience:

• 1-3 years in the medical field preferred.

Other:

• Background checks and identification verification required (HireRight and Global ID facial biometrics).