Investigative Aide

VIVA; Phoenix (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

VIVA USA Inc in Phoenix, AZ is seeking an Investigative Aide to support the Investigation Department with referrals, case intake, and document management. The role involves interfacing with complainants, agencies, and internal teams to keep case files complete and up-to-date.

You will assist with reviewing medical records as needed, preparing notices, and coordinating subpoenas while maintaining accuracy, confidentiality, and timely follow-through during onsite hours.

Qualifications

• Effective written and oral communication.
• Organization and follow-through.
• Knowledge of Microsoft Office Suites (Word, PDF).

Responsibilities

• Assist the Investigation Department staff with referrals, complaints entry, and subpoena processing.
• Conduct investigations related to quality‑of‑care; prepare notices and gather medical records.
• Assist managers with various assigned tasks and maintain case files.
• Input information into databases and ensure documentation is complete and accessible.

Skills

Written communication

Organization

MS Office

Job description

Investigative Aide

DUTIES AND RESPONSIBILITIES:

Assist the Investigation Department staff in various tasks which may include: sending referral notice letters to appropriate agencies, inputting complaints into the client's database to create an investigation file, send notice of insufficient information to complainants, answer email questions, obtain information to add to case files including other client orders and conviction documents, follow-up on outstanding items and subpoenas, upload images to database and create image links to add to the case file.

Conduct investigations (low quantity) of allopathic physicians and physician assistants licensed in AZ related to quality-of-care allegations to become familiar with the investigation process. Duties include reviewing the complaint and preparing notice letters to respondent with allegations and reaching out to the complainant; determine appropriate medical records or supporting documents to request by subpoenas.

Assist Manager(s) with varying tasks as assigned.

Top 3 Required Skills: (Non-Negotiable)

• Effective written and oral communication
• Organization and Follow Through
• Knowledge of Microsoft Office Suites (Word, Adobe PDF)

Top 5 Preferred Skills: (Preferences)

• Experience in reading and interpreting medical records.
• Self-Starter: Enthusiasm, Flexibility and Motivation; Work effectively without regularly needing to be told what to do
• Critical Thinking and Problem-Solving: Identify similar situations following established routines/instructions
• Team Player: Ability to work with various investigators, internal and external medical physicians, support staff services, and different departments
• Knowledge of medical terminology / Background in Healthcare

ABILITIES:

• Ability to conduct investigations, including review of medical records to determine relevance to the investigation.
• Ability to multi-task, prioritize, plan, analyze, and coordinate investigations.

1-3 years in the medical field

Notes:

Onsite

8:00 AM - 5:00 PM

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status