Medical Interpreter - Spanish - Pediatrics

Duke Clinical Research Institute; Durham (NC); On-site; USD 28,000 - 41,000; Full time

Job summary

Duke Health is seeking an interpreter to support the Duke Children's and Internal Medicine North Durham clinic. You will provide face-to-face and remote interpretation, and translate clinical documents to help non-English-speaking patients understand their care and treatment plans.

This role emphasizes neutrality, confidentiality, and accurate message conveyance. Candidates should have a high school diploma, medical terminology knowledge, and healthcare experience; NIC certification is required

Qualifications

• High-School Diploma or equivalent; testing for translation competency required.
• Knowledge of Medical Terminology.
• Previous experience in a Health Care setting preferred.
• For ASL positions: National Interpreter Certification (NIC) required.

Responsibilities

• Face-to-face interpretation for medical appointments
• Phone/ video interpretation
• Translation of documentation for providers/clinicians
• Serve as neutral conduit between Duke staff and non-English-speaking patients/visitors
• Ensure accurate communication of outpatient services and hospitalization information
• Address patient questions and document per Risk Management directives
• Maintain confidentiality of all assignment-related information
• Provide interpreter services and convey exact messages, avoiding personal bias
• Do not accept assignments beyond professional skills or fluency
• Promote customer satisfaction and escalate issues as needed
• Participate in continuing education and competency training

Skills

Face-to-face interpretation

Phone/video interpretation

Medical translation

Confidentiality & neutrality

Education

High School Diploma or equivalent

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

$5,000 Commitment Bonus for qualifying candidates!

JOB LOCATION

Duke Children's and Internal Medicine North Durham - 3116 N Duke St, Durham, NC

JOB SUMMARY

Performs Spanish interpretation, translation and Medical escort services to assist non-English speaking patients receiving care within the Duke Children's & Internal Medicine Clinic in North Durham.

JOB DUTIES AND RESPONSIBILITIES

• Face to face interpretation for medical appointments
• Phone/ video interpretation
• Translation of documentation for providers/clinicians
• Participate as a neutral party in the role as conduit of information that must flow between Duke staff and the Non-English-speaking patient/visitors.
• Ensure that all information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents for treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Interpreters will maintain confidentiality of all assignment-related information
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective and will refrain from accepting an assignment when family or close personal relationships affect impartiality
• Interpreters will not interject personal opinions or counsel patients
• Interpreters will refrain from accepting assignments beyond their professional skills, language fluency, or level of training
• Promote customer satisfaction related to Duke services; notify Supervisor of any issues that may be problematic for patients or Duke staff.
• Participate in continuing education programs and competency training to enhance professional role of an interpreter. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts

JOB ELIGIBILITY REQUIREMENTS

• High-School Diploma or equivalent. Successful completion of conversation/translation competency testing in secondary language. Knowledge of Medical Terminology.
• Previous experience in a Health Care setting preferred.
• For ASL positions: National Interpreter Certification (NIC) required.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.