Medical Interpreter — Multilingual Patient Advocate (Onsite)

Mass General Brigham; Boston (MA); On-site; USD 32,000 - 46,000; Full time

Job summary

Mass General Brigham's Massachusetts Eye and Ear Infirmary seeks an experienced interpreter to facilitate multi-language services for patients and families. The role involves coordination with qualified interpreters, documentation of encounters, and support for appointment reminders and social services navigation.

This onsite position emphasizes ethics and patient-centered communication. The role requires a High School Diploma or equivalent, healthcare interpreting experience preferred, and a

Qualifications

• High School Diploma or Equivalent required.
• Healthcare interpreting experience 2–3 years preferred.

Responsibilities

• Serve as a mediator to enhance communication between staff and patients/families in medical care settings.
• Keep accurate documentation of interpretation encounters (location, duration, purpose).
• Coordinate and train staff on telephone language interpretation services and equipment.
• Answer calls promptly and conduct interpretation in a friendly, professional manner.
• Assist with appointment reminders, rescheduling, and coordinating interpreters for assignments.
• Help LEP patients navigate the hospital and understand forms and services.

Skills

Interpretation

Communication

Documentation

Coordination

Education

High School Diploma or Equivalent

Job description

Mass General Brigham's Massachusetts Eye and Ear Infirmary seeks an experienced interpreter to facilitate multi-language services for patients and families. The role involves coordination with qualified interpreters, documentation of encounters, and support for appointment reminders and social services navigation.

This onsite position emphasizes ethics and patient-centered communication. The role requires a High School Diploma or equivalent, healthcare interpreting experience preferred, and a