Medical Interpreter I

100 Baystate Medical Center; United States; On-site; USD 29,000 - 47,000; Full time

Job summary

Baystate Health is seeking a Medical Interpreter at Baystate Medical Center in Springfield, MA. This full-time role supports LEP patients and families by providing accurate oral interpretation and limited translation, adhering to national standards.

The position requires fluency in English and another language, strong customer service, the ability to multitask, and commitment to certification progress. Training is provided; evening shifts and weekend rotation are included.

Qualifications

• Proven verbal and written fluency in English and a second language.
• Ability to work independently and multitask in a hospital setting.
• Commitment to national interpreter standards and ongoing certification.

Responsibilities

• Provide oral interpretation between LEP patients and English-speaking providers.
• Translate brief documents or instructions (up to 3 paragraphs) when needed.
• Document encounters in medical records with accuracy and maintain confidentiality.
• Attend training and staff meetings; work toward national certification.

Skills

Fluency in English and another lang

Customer service

Multitasking

Independence

Professionalism

Education

GED or HiSET

Job description

Medical Interpreter Medical Interpreter in Springfield, MA

Baystate Health Careers Department: Interpretation team

Location: Baystate Medical Center, Springfield MA

Job Type: Full time/ 40 hours

Shift: Evening Schedule: Spanish/English Interpreter FT/40 hours. Monday-Friday 6am to 6pm. Must meet this requirement. Weekend rotation every 4-6 weeks. No experience needed. Training will be provided. Fluency test will take place prior to interview.

Summary: Provides oral interpretation and limited written translation between limited English proficient (LEP) patients and their families and English-speaking providers and other members of the patient care team. Will provide minimal clerical assistance to the department as necessary. Must have proven verbal and written fluency in English and a second language. Must possess excellent customer service skills, be able to work independently, be able to multitask, and be a self-starter. Will follow the national standards of practice and ethics as defined by the National Council on Interpreting in Health Care. National certification as a medical/health care interpreter is preferred. Adheres to federal and state laws regarding medical interpreting as well as system and department policies. Is courteous and helpful in all interactions with patients, visitors, and coworkers. Observes and promote BH organizational standards of behavior. Adheres to all system and departmental compliance policies and any and all applicable laws and regulations. Required to perform other duties as assigned. Management has the right to add, remove, and/or change responsibilities at any time. Although not required at hire, has 12 months to gain experience and knowledge and then must obtain the highest level of national certification for the individual's language pair as a healthcare/medical interpreter from either national organization providing testing within 18 months of hire. Subsequent to obtaining national certification, one must fulfill continuing education unit (CEU) requirements to maintain it. If not fully certified CHI/CMI (written and oral), must take an oral certification exam within six months of when it becomes available for language pair.

Job Responsibilities

1. Provides fluid consecutive or simultaneous verbal interpretation to assist patients, families, and providers. Follows national standards of Accuracy, Confidentiality, Impartiality, Respect, Cultural Awareness, Role Boundaries, Professionalism, Professional Development, and Advocacy.
2. Spot/Sight translates only brief passages of up to 3 paragraphs. Forwards frequently used documents/instructions to Interpreter & Translation Services for translation.
3. Documents interpreting encounters in electronic medical records and other systems as required by the department during or at the end of each shift with at least 80% accuracy. Functions as a team member both within the health system as well as with Interpreter and Translation Services. Informs departmental office staff of his/her availability between encounters and returns to the office if possible or if requested. Logs in to automated call distribution telephone line when in the main office. Responds as appropriate to requests for assistance by other interpreters. Responds to pages by anyone within 5 minutes to assess need. Accurately documents appointment requests by phone onto paper forms or other means required. Checks BH e-mail daily or at a minimum each time s/he works. Assists with clerical duties as needed or assigned.
4. Attends at least 9 monthly Interpreter & Translation Services staff meetings each year. Attends a minimum of 10 hours of a medical interpreter or related training during the first 12 months after hire and works toward national certification. Studies medical terminology in English and target language continuously.

Required Work Experience

1. None

Preferred Work Experience

1. 1 year

Skills and Competencies

1. 1) Above average written and oral fluency in English and at least one other language
2. 2) Must be able to move swiftly throughout the hospital and outpatient locations
3. 3) Must be able to translate brief passages (no more than 3 paragraphs) from English to the target language or target language to English
4. 4) Must be able to move swiftly throughout the hospital and outpatient locations
5. 5) Within 18 months of hire, must obtain the highest level of national certification for the individual's language pair as a healthcare/medical interpreter from either national organization providing testing, and fulfills continuing education unit (CEU) requirements to maintain it
6. 6) If not fully certified CHI/CMI (written and oral), must take an oral certification exam within six months of when it becomes available for language pair

Education

• GED or HiSET (Required)

Certifications

• Certified Healthcare Interpreter - Certification Commission for Healthcare Interpreters
• Certified Healthcare Interpreter - Certification Commission for Healthcare Interpreters
• Certified Healthcare Interpreter - Certification Commission for Healthcare Interpreters

Compensation Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees. Minimum - Midpoint - Maximum $20.79 - $26.28 - $34.33

Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health Baystate Health (BH) is one of New England's leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children's Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield.