Patient Transport Dispatch Lead

100 Baystate Medical Center; United States; On-site; USD 27,000 - 36,000; Part time

Job summary

Baystate Health is seeking a Transport Dispatch Lead for Baystate Medical Center in Springfield, MA. This part-time role (20 hours, day shift) reports to the Transport Operations Manager and coordinates dispatches for patient transport, environmental services, and linen needs on site.

The role requires GED or HiSET, BLS certification, and strong English communication. You will supervise scheduling, training, and workload coordination to support efficient patient flow.

Qualifications

• GED or HiSET is required.
• 3 years experience preferred.
• Must read, write and understand English.
• Strong problem-solving and teamwork skills.

Responsibilities

• Direct and coordinate Patient Transport, Environmental Services, and Linen tasks.
• Log and track requests in Teletracking, ensure accurate timely updates.
• Schedule, train, and inspect staff; support manager in goals.
• Escalate delays or safety concerns to supervisor per procedure.

Skills

Strong problem-solving

Communication skills

Flexibility

Multitasking

Leadership

Prioritize workload

Independent work

Delegation

English proficiency

Education

GED or HiSET

Tools

BLS Certification

Job description

Transport Dispatch Lead Transport Dispatch Lead in Springfield, MA | Baystate Health Careers Department: Transport team Location: Baystate Medical Center, Springfield MA Job Type: Part-Time/20 hours Shift: Day Summary Description: Under the direction of the Patient Transport Operations Manager or Patient Transport Operations Supervisor, performs a wide diversity of tasks pertaining to direction and assisting of Patient Transport, Environmental, & Linen personnel in activities involving answering cleanline calls and coordinating dispatching of requests for transport, equipment, Rx rounds, Specimen rounds room cleans, spill requests, linen, curtains, and scrubs, and other operational needs. Assists and coordinates personnel activities, including scheduling, training, and inspections/rounds. Make recommendations on employee transfers, promotions, and disciplinary actions in unison with the supervisor/manager.

Job Requirements

• 1) Committed to consistently following and modeling BH values: Integrity, Respect, Trust, Collaboration, and Communication. It's a role model for the service accountabilities of positive attitude, consistency, good communication, lead by example, reliability, flexibility, customer-oriented, decision maker, team player, safety advocator, and innovative thinking. Adhere to system and department compliance policies. Has a high level of productivity, total quality, and an ongoing commitment to exceed customer expectations. Adhere to system and department compliance policies and any applicable laws and regulations
• 2) Perform all Patient Transport, Environmental Services, and Linen aspects when needed. Monitors and logs requests in Teletracking as needed in an accurate and timely manner. Assist in other appropriate duties as directed. Assist manager/supervisor in the development and implementation of departmental goals and objectives. Initiate work orders for repairs and follow up according to standard procedure. Notify the manager/supervisor of delays in standard procedures per escalation pathways identified. Run the daily operations as required in the absence of a manager/supervisor. Utilize proper equipment and handle tracking devices for staff. Ensure other Hospitality Services personnel utilize proper equipment for communication. Assist with employee workload coordination as well as Morgue admissions/releases. Routinely check for the number of discharges, transports, and other factors affecting employee workflow. Discuss particular needs and problems with the manager/supervisor.
• 3) Proactively identify and resolve minor problems and issues involving personnel and the physical environment. Use appropriate judgment in referring more serious problems to the manager/supervisor
• 4) Detect and report the faulty operation of equipment, defective supplies, and questionable matters to the manager/supervisor. Perform prescribed security and related procedures in locking offices and other areas. Participate in fire and disaster programs as directed. Observe all health and safety requirements. Perform other similar and related duties as required or directed
• 5) Interact with customers and staff politely and professionally, which projects a positive image for the Department and Hospital
• 6) Assist with coordinating sick time, vacation time and various schedule changes with manager/supervisor.
• 7) Possess an understanding of safety, hazardous materials, emergency preparedness, and environmental management. Review and revise operational policies and procedures with the manager/supervisor at Quality Improvement Committee meetings. Possess an understanding of causes and methods of transmitting infection (e.g., contact, airborne, common vehicle, vector-borne). Assist in comprehensive training and education program, covering such aspects as safety, infection control, and hazardous materials.
• 8) Coordinates with another department in the call center, Patient Placement, Admissions, Central Staffing, and Clinical Supervisors to provide efficient throughput of patient flow. Responsible for the tracking and accountability of staff following workflows and adhering to designated break times. Escalating to manager/supervisor those violating these processes in a timely manner. Rounding and correcting or reporting any staff not following proper procedure, such as in unauthorized break areas or not logged into devices as expected. Creating good relationships with customers as they check in

Minimally Required Education

None

Preferred Experience

3 years experience

Skills/Competencies

• Must possess strong problem-solving skills.
• Strong verbal and written communication skills.
• Flexibility to change in a fast-paced environment.
• Ability to manage multiple tasks at one time.
• Demonstrated leadership skills.
• Ability to prioritize workload.
• Ability to work with minimal supervision.
• Ability to delegate responsibility.
• Must speak, read, write, and understand English.

Education

GED or HiSET (Required)

Certifications

Basic Life Support - American Heart Association

Compensation Note

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees. Minimum - Midpoint - Maximum $19.29 - $22.16 - $25.87

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield