Medical Intake Specialist (Spanish Fluency Required)

Indigo; San Mateo (CA); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Indigo in San Mateo, CA is seeking a detail-oriented, patient-facing Operations Associate to support healthcare workflows. This is a non-clinical, hybrid role with outbound patient calls in English and Spanish, careful data collection, and strict documentation standards.

You'll work remotely most of the time, with one week in-person onboarding at our San Mateo location and 1 day per week in the office. Fluency in Spanish is required and training is provided.

Qualifications

• Fluency in Spanish is required.
• Remote schedule offered with hybrid work model (1 day in the San Mateo office).
• One week of in-person onboarding required at San Mateo location.

Responsibilities

• Make outbound calls to patients in English and Spanish to collect detailed medical histories.
• Document information accurately using templates and internal systems.
• Review medical records for completeness and consistency.
• Organize and standardize medical information to meet quality standards.
• Ensure patient histories are thorough and easy for physicians to interpret.
• Follow established workflows and documentation protocols.
• Collaborate with operations to improve processes and quality.

Skills

Spanish fluency

English proficiency

Attention to detail

Empathy

Job description

About Us

We are a small team that cares about deep thinking, speed, craftsmanship, and putting customers first. Our mission is to build the best care experience in healthcare, on a 30 year horizon.

We help physicians achieve independence by making it easier to start, operate, and grow their practices. We believe the future of healthcare will be driven by individual physicians, not by large bureaucratic systems. Lowering the barrier to practice ownership lets doctors deliver better care for everyone.

The founding team brings deep expertise across medicine, product, operations, and engineering, including more than 30 years of experience running independent practices across urgent care centers, surgical centers, and beyond. We have built 0-to-1 products at Meta, Dropbox, Instagram, Coda, and Nomad, and have founded companies with valuations exceeding $1B and more than 100M MAU.

Highlights

• We have strong product market fit. $15M+ ARR in under 15 months.

• We are profitable and funded by top tier healthcare investors.

• We are about 30 people today and rapidly growing across the company.

• You will fit in here if you want to own a product, a process, or a function and take it from 1 to 100.
  

The Role

This is a non clinical, hybrid healthcare role that is well suited for individuals who want meaningful work and real exposure to healthcare operations.

You will speak directly with patients, collect and organize medical histories, and help ensure medical records are accurate and complete. The work is structured, repeatable, and supported by templates and training.

What you will do

• Conduct outbound calls with patients (in English and Spanish) to gather detailed medical and injury histories

• Listen actively and document information with a high level of accuracy using structured templates and internal systems

• Review medical records for completeness, clarity, and internal consistency

• Organize and standardize medical information to meet quality and documentation standards

• Ensure patient histories are thorough, consistent, and easy for physicians to interpret

• Review your work carefully to maintain a high standard of accuracy

• Follow established workflows and documentation protocols

• Partner with the operations team to continuously improve processes and quality

Role details

• Clear responsibilities, expectations, and performance metrics

• Remote schedule

• Fluency in Spanish is required

• Structured onboarding and training provided

• One week of in-person onboarding required at our San Mateo location

• Hybrid role with 1 day in our San Mateo office

• Expected hourly rate: $25/hr

You might be a good fit if you

• Enjoy focused, detail-oriented work and take pride in precision

• Are comfortable engaging in thoughtful, sometimes extended conversations with patients

• Can remain calm, empathetic, and professional during sensitive or challenging discussions

• Are dependable and able to manage your time independently

• Thrive in structured environments and follow processes consistently

• Are interested in gaining exposure to healthcare—especially if you are pre-med, studying public health, nursing, or exploring a career in healthcare

Nice to have but not required

• Previous experience in medical scribing or healthcare administrative roles

• A strong interest in healthcare, medicine, or operations

• Comfort learning and working with new software and tools

Equal Opportunity Employer

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.