Medical Information Specialist

Vita Global Sciences, a Kelly Company; New Brunswick (NJ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Full benefits

401(k)

Paid time off

Job summary

Kelly Science and Clinical FSP is seeking a Medical Information Specialist for a long-term engagement with a Global MedTech client. The role supports a MI contact center handling inbound inquiries via phone, email, and web, delivering accurate, compliant scientific information and maintaining knowledgebase content.

Responsibilities include literature searches, response drafting, and collaboration with Regulatory, Clinical, R&D, and Quality teams to ensure high-quality MI outputs while adhering

Qualifications

Responsibilities

• Respond to medical and scientific inquiries from healthcare professionals, patients, and internal stakeholders.
• Conduct literature searches and summarize findings for MI responses.
• Maintain and update MI knowledgebase content and ensure version control.
• Escalate potential adverse events or quality issues per SOPs.

Job description

Kelly Science and Clinical FSP is currently seeking a Medical Information Specialist for a long-term engagement with one of our Global MedTech clients. This person will join our Kelly FSP (Functional Service Provider) division, a managed solution provider and business unit of Kelly Services, Inc. This role is full-time and is offering full benefit options. As a Kelly FSP employee you may be eligible for Medical, Dental, Vision, 401K and a variety of other benefits to choose from. You may also be eligible for paid time off, including holiday, vacation, and sick/personal time.

Medical Information Specialist

Position Summary / Purpose

The Medical Information Specialist provides timely, accurate, and compliant scientific and medical information to external and internal stakeholders. This role performs core Medical Information (MI) activities aligned with global MI policies and procedures and directly supports the Medical Information Contact Center by handling inbound medical enquiries via phone, email, and web. The role ensures high-quality scientific responses, supports literature searches and medical file maintenance, and escalates safety, complaint or regulatory issues following established processes.

Principal Responsibilities

• Document and respond to medical and scientific inquiries from healthcare professionals, patients, and internal stakeholders via telephone, email, and web portal in accordance with global MI standard operating procedures and service level agreements (SLAs).
• Triage calls/escalations and manage enquiries from receipt through closure, documenting interactions accurately in the MI tracking system / CRM.
• Develop, adapt, and deliver medically accurate written responses (medical letters, FAQs, standard response documents) using approved content and aligning to corporate style, regulatory, and compliance requirements.
• Conduct literature searches and evidence synthesis to support scientific responses; summarize findings concisely and cite sources per MI standards.
• Maintain and update MI knowledgebase content (standard responses, FAQs, clinical summaries) and ensure version control and documentation in the document management system.
• Identify and escalation potential adverse events, product complaints, or quality issues to Customer Quality/Complaints Handling teams immediately and complete required internal notifications and documentation per SOPs.
• Provide subject matter expertise to cross-functional teams (Regulatory, Clinical, R&D, Commercial, Quality) on medical information trends, identified knowledge gaps, and frequently asked questions.
• Support training and onboarding for call center staff and other MI team members on product clinical profiles, MI processes, and systems (content delivery rather than people management).
• Participate in development and continuous improvement of MI processes, metrics, tools, and call center scripts to enhance service quality and efficiency.
• Track and report call center and MI metrics (volume, response times, quality review outcomes, trends) and support root cause analysis for recurring enquiries.
• Ensure all MI activities comply with internal policies, applicable local and global regulations, and corporate codes of conduct.
• Support special projects (e.g., new product launches, labeling changes, global harmonization) as assigned by management.

Posted By: John Burgess