Medical Information Fulfillment Specialist

Sky Mavis; Chicago (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

EVERSANA is seeking a detail‑driven Fulfillment Coordinator to manage the timely fulfillment of medical information packages and literature requests in the United States. The role supports inventory, documentation, and cross‑functional coordination to ensure quality and compliance.

You will monitor inquiries, maintain records in the information management system, and contribute to continuous process improvements while adhering to regulatory standards and company policies.

Qualifications

• Strong attention to detail and accuracy in documentation.
• Ability to manage multiple inquiries and priorities with precision.
• Proficiency with Microsoft Office and CRM systems.
• Experience in medical information or regulated environments preferred.

Responsibilities

• Print, pack, and ship medical information materials per procedures.
• Maintain fulfillment records and update case statuses.
• Monitor and resolve fulfillment delays to meet SLAs.
• Coordinate with shipping carriers for on-time delivery.
• Generate operational reports and monitor fulfillment metrics.

Skills

Attention to detail

Organization

Time management

Communication

MS Office proficiency

Education

High school diploma

Tools

CRM systems

Outlook

Word

Excel

Job description

EVERSANA is seeking a detail‑driven Fulfillment Coordinator to manage the timely fulfillment of medical information packages and literature requests in the United States. The role supports inventory, documentation, and cross‑functional coordination to ensure quality and compliance.

You will monitor inquiries, maintain records in the information management system, and contribute to continuous process improvements while adhering to regulatory standards and company policies.