Medical Information Associate - Global PV & 24/7 Support

PrimeVigilance Ltd.; Raleigh (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Training and career development

Friendly, supportive working enviro n

Global collaboration with colleagues

Diversity and inclusion

Job summary

PrimeVigilance is seeking a Medical Information Associate to support the Medical Information team in handling initial adverse event and medical information inquiries in English.

Responsibilities include providing approved responses to inquiries, documenting adverse events, ensuring tracking in the MI database, and participating in out-of-hours support for clients with 24/7 enquiry handling services.

Qualifications

• Life science / healthcare background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)
• Customer service or call centre experience preferred
• Comfortable receiving inquiries by phone
• Ability to perform out-of-hours service if required
• Time and issue management, delegation, organization and multitasking skills with good attention to detail
• Strong interpersonal and communication skills
• Advanced English skills, both verbal and written

Responsibilities

• To provide approved responses to medical enquiries (healthcare professionals, patients, pharmaceutical clients) including call handling
• To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
• To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
• Providing management with regular updates regarding project status and metrics concerning enquiries
• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits

Skills

Customer service

Communication skills

Out-of-hours service

Time management

Attention to detail

Multitasking

Education

Life science / healthcare degree

Job description

PrimeVigilance is seeking a Medical Information Associate to support the Medical Information team in handling initial adverse event and medical information inquiries in English.

Responsibilities include providing approved responses to inquiries, documenting adverse events, ensuring tracking in the MI database, and participating in out-of-hours support for clients with 24/7 enquiry handling services.