Global Medical Information Specialist - On-Call & Training

Ergomed Group; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

PrimeVigilance, a member of Ergomed PLC, is seeking a Medical Information Associate to support the Medical Information team in handling initial adverse event and medical information inquiries in English.

You will provide approved responses to medical enquiries from healthcare professionals, patients, and pharmaceutical clients, identify and document adverse events, and assist with 24/7 enquiry coverage and regulatory readiness.

Qualifications

• Life science / healthcare degree (chemistry, biology, biotechnology, pharmacy, nursing).
• Customer service or call centre experience preferred.
• Comfortable receiving enquiries by phone.
• Ability to perform out-of-hours service if required.
• Strong interpersonal and communication skills.
• Advanced English skills, both verbal and written.

Responsibilities

• Provide approved responses to medical enquiries (healthcare professionals, patients, pharmaceutical clients) including call handling.
• Accurately identify, document and report adverse events/side effects, pregnancy and other events, and product quality complaints within required timeframes.
• Ensure all medical information enquiries are tracked and documented within the Medical Information database accurately.
• Participate in the out-of-hours provision of medical information for clients with 24/7 enquiry handling service.
• Provide management with regular updates regarding project status and metrics.
• Assist in departmental regulatory inspection preparedness for the PV system and participate in PV inspections or audits.

Skills

Medical information handling

Customer service

Phone support

Out-of-hours support

English proficiency

Attention to detail

Education

Life science degree

Tools

Medical Information Database

Job description

PrimeVigilance, a member of Ergomed PLC, is seeking a Medical Information Associate to support the Medical Information team in handling initial adverse event and medical information inquiries in English.

You will provide approved responses to medical enquiries from healthcare professionals, patients, and pharmaceutical clients, identify and document adverse events, and assist with 24/7 enquiry coverage and regulatory readiness.