Medical Information Associate

Ergomed Group; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

PrimeVigilance, a member of Ergomed PLC, is seeking a Medical Information Associate to support the Medical Information team in handling initial adverse event and medical information inquiries in English.

You will provide approved responses to medical enquiries from healthcare professionals, patients, and pharmaceutical clients, identify and document adverse events, and assist with 24/7 enquiry coverage and regulatory readiness.

Qualifications

• Life science / healthcare degree (chemistry, biology, biotechnology, pharmacy, nursing).
• Customer service or call centre experience preferred.
• Comfortable receiving enquiries by phone.
• Ability to perform out-of-hours service if required.
• Strong interpersonal and communication skills.
• Advanced English skills, both verbal and written.

Responsibilities

• Provide approved responses to medical enquiries (healthcare professionals, patients, pharmaceutical clients) including call handling.
• Accurately identify, document and report adverse events/side effects, pregnancy and other events, and product quality complaints within required timeframes.
• Ensure all medical information enquiries are tracked and documented within the Medical Information database accurately.
• Participate in the out-of-hours provision of medical information for clients with 24/7 enquiry handling service.
• Provide management with regular updates regarding project status and metrics.
• Assist in departmental regulatory inspection preparedness for the PV system and participate in PV inspections or audits.

Skills

Medical information handling

Customer service

Phone support

Out-of-hours support

English proficiency

Attention to detail

Education

Life science degree

Tools

Medical Information Database

Job description

We are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider initially established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.

PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and becoming one of the global leaders in its fields. We cover all therapy areas including medical devices.

We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.

Come and join us in this exciting journey to make a positive impact in patient’s lives.

Job Description

PrimeVigilance is looking for a Medical Information Associate to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English.

Responsibilities

• To provide approved responses to medical enquiries (healthcare professionals, patients, pharmaceutical clients) including call handling
• To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
• To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
• Providing management with regular updates regarding project status and metrics concerning enquiries
• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits;

Qualifications

Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)

Customer service or call centre experience preferred

Comfortable receiving enquires by phone

Ability to perform out-of-hours service if required

Time and issue management, delegation, organization and multitasking skills with good attention to detail

Strong interpersonal and communication skills

Advanced English skills, both verbal and written

Additional Information

Why PrimeVigilance

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.

To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.

We offer:

Training and career development opportunities internally

Strong emphasis on personal and professional growth

Friendly, supportive working environment

Opportunity to work with colleagues based all over the world, with English as the companylanguage

Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!

Quality

Integrity & Trust

Drive & Passion

Agility & Responsiveness

Belonging

Comeand join us in this exciting journey to make a positive impact in patient’s lives. We look forward to welcoming your application.