Medical Imaging Service Engineer

Insight Health Systems; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Sick Time – effective after 90 days of employment

Paid Vacation Time – effective after 90 days of employment

Health, vision & dental benefits – eligible at 30 days

Short and long-term disability and basic life insurance – after 30 days of employment

Job summary

Insight Health Systems seeks a Medical Imaging Service Engineer in Chicago, IL, to install, troubleshoot, and repair various medical imaging equipment. This role involves maintaining regulatory compliance, managing inventory, and fostering relationships with staff and clinicians. Ideal candidates will have an associate's degree and proficiency in imaging equipment maintenance. Offerings include health, vision, and dental benefits after 30 days, along with paid sick and vacation time after 90 days.

Qualifications

• 2-3 years of experience in the repair, maintenance, troubleshooting, and installation of medical imaging equipment preferred.
• Frequently required to bend, kneel, climb, and lift up to 50 lbs while working with medical equipment.
• Valid driver's license required; occasional travel to various sites may be necessary.

Responsibilities

• Install, inspect, troubleshoot, repair, and calibrate medical imaging equipment.
• Ensure regulatory compliance and assist in inventory management.
• Coordinate and document activities of subcontractors and service technicians.

Skills

Proficiency in diagnosing, repairing, and maintaining medical imaging equipment

Strong computer skills, including Microsoft Office (Excel) and networking applications

Ability to interpret error codes and replace hardware components

Excellent interpersonal and customer service skills

Strong verbal and written communication skills

Education

Associate's degree in a technical/electronics field

Equivalent military training or two years of equivalent experience

Job description

Job Overview

The Medical Imaging Service Engineer installs, inspects, troubleshoots, repairs, calibrates, and verifies the performance of medical imaging equipment, including but not limited to general radiographic rooms, portables, mammography, ultrasound, bone density machines, and supporting equipment. This position requires familiarity with various classes of clinical equipment and the ability to perform maintenance on equipment outside these specialty areas when necessary. The Imaging Service Engineer ensures regulatory compliance, assists in inventory management, and serves as a technical advisor on specialty equipment matters. The individual embodies Insight’s core values in all professional interactions, demonstrating respect, creating value, initiating meaningful change, and maintaining integrity.

Key Responsibilities

Technical Service – 40%

• Perform performance assurance (PA) inspections, scheduled maintenance, and operation verification procedures (OVP) on medical imaging equipment.
• Repair, install, and calibrate medical imaging equipment.
• Inform supervisors of the status of repairs, scheduled inspections, equipment conditions, and customer concerns.
• Coordinate and document the activities of subcontractors, vendors, and service technicians to ensure proper service delivery.
• Maintain expertise in clinical engineering through ongoing training and education.
• Assist with special projects related to service operations as assigned.

Regulatory Compliance – 25%

• Ensure the accuracy and integrity of the equipment database, including inventory, PA schedules, nomenclature, and service history.
• Comply with the Medical Equipment Management Plan (MEMP), adhering to regulatory agency requirements and organizational policies.
• Ensure timely and accurate completion of service documentation.
• Collaborate with medical physicists to verify radiation outputs, ensuring compliance and patient safety.

Relationship Management – 25%

• Build and maintain strong relationships with staff and clinicians.
• Discuss equipment status, functionality, and concerns with stakeholders.
• Uphold the mission, vision, and values of Insight Foundation in all interactions.
• Provide a positive representation of Insight Foundation by integrating core values into daily activities.

Inventory Management – 10%

• Perform periodic inspections and maintain an inventory of common failure parts to ensure equipment uptime.
• Verify security analysis for new customer equipment.
• Conduct incoming inspections (II) to maintain an accurate inventory of all medical devices, including rentals, trials, and permanent equipment.
• Make recommendations regarding inventory updates and improvements.

Other Duties

• Perform other tasks as assigned to support the organization’s mission and goals.

Skills and Experience

• Proficiency in diagnosing, repairing, and maintaining medical imaging equipment including and not limited to Ultrasound, general X‑ray, CT, and cathlab.
• Strong computer skills, including knowledge of Microsoft Office (Excel) and networking applications.
• Ability to interpret error codes, replace hardware components, and navigate computer systems.
• Excellent interpersonal and customer service skills.
• Strong verbal and written communication skills.

Education and Qualifications

• Associate’s degree in a technical/electronics field, equivalent military training, or two years of equivalent experience required.
• 2–3 years of experience in the repair, maintenance, troubleshooting, and installation of medical imaging equipment preferred.
• Frequently required to bend, kneel, climb, and lift up to 50 lbs while working with medical equipment.
• Valid driver’s license required; occasional travel to various sites may be necessary.

Functional Competencies

• Medical Device Maintenance & Repair: Strong knowledge of medical asset repair and maintenance.
• Use of Software Systems: Proficient in inventory and maintenance management systems.
• Regulatory Compliance: Adherence to regulatory and quality standards.

Work Eligibility

• On Call Rotation Required: TBD
• Remote Work Eligible: No

Benefits

• Paid Sick Time – effective after 90 days of employment
• Paid Vacation Time – effective after 90 days of employment
• Health, vision & dental benefits – eligible at 30 days, following the 1st of the following month
• Short and long‑term disability and basic life insurance – after 30 days of employment

Insight employees are required to be vaccinated for COVID‑19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Insight is an equal opportunity employer and values workplace diversity!