Medical Front Office Specialist (3663)

US Heart & Vascular; Powell (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits package

CME allowance

Monday-Friday schedule

Job summary

US Heart & Vascular is hiring a Medical Front Office Specialist to join Apex Vascular in Knoxville, TN. The role involves scheduling appointments, checking in patients, updating demographics and insurance data, and collecting co-pays while maintaining HIPAA compliance.

The position is full-time with a typical day shift, and travel to other locations may be required. A High School diploma or GED and previous front office experience are required, with cardiology experience preferred.

Qualifications

• High School diploma or GED from an accredited institution.
• Three (3) years of Medical Front Office experience.
• If the individual will drive for work purposes, a valid state driver’s license and required auto insurance coverage.

Responsibilities

• Schedules patient appointments efficiently, including referrals.
• Checks in patients at clinic locations and confirms scheduled appointments.
• Enters and updates patient demographics, insurance, and authorization information for timely reimbursement.
• Verifies insurance coverage and patient demographics; contacts patients about co-pays and balances.
• Collects payments at the time of visit as applicable.
• Greets patients and assists visitors and staff in a courteous manner.
• Maintains confidentiality of patient health information in HIPAA compliance.
• Performs check-in/check-out coverage at other clinic locations as needed.
• Keeps scheduling systems and records accurate and up-to-date.

Skills

Medical Front Office

Education

High School Diploma/GED

Job description

Job Details: Job Location: Apex - Dannaher - Powell, TN 37849-3563, Position Type: Full Time, Education Level: High School Diploma/GED, Travel Percentage: Up to 10%, Job Shift: Day, Job Category: Other Positions, US Heart and Vascular is needing a Medical Front Office Specialist to join our team at Apex Vascular in Knoxville, TN

Responsibilities & Duties

• Schedules patient appointments efficiently, including appointments directed by referring providers.
• Checks in patients at clinic locations and confirm scheduled appointments.
• Accurately enters and updates patient demographic, insurance, and authorization information in required systems to ensure timely reimbursement.
• Verifies medical insurance coverage, eligibility, and patient demographic information.
• Informs patients of encounter co-pays, deductibles, and account balances; collects payments at the time of visit as applicable.
• Provides patients with required forms and facilitate their completion.
• Assists patients with presumptive applications, as applicable.
• Answers telephone calls in a timely and professional manner; respond to inquiries or transfer calls according to established procedures.
• Uses paging systems appropriately and page providers for hospital consults or call-backs as needed.
• Maintains accurate scheduling systems and appointment records.
• Provides coverage for check-in and check-out at other clinic locations as needed.
• Maintains a clean, organized, and professional work area and lobby.
• Greets and assists patients, visitors, and staff in a courteous and professional manner.
• Maintains confidentiality and safeguard patient health information in compliance with HIPAA.
• Performs related duties as required to support clinic and organizational operations.
• Maintains a safe workplace by following established safety protocols, reporting hazards, and participating in required safety training.
• When, position requires travel to/from other locations, ensures vehicles are operated and maintained in compliance with all safety, regulatory, and company requirements.
• Fosters a team-oriented environment by encouraging cooperation, providing support, and resolving conflicts constructively.
• Demonstrates integrity, professionalism, and respect in all interactions Follows processes and policies for the organization.
• Reports to work as scheduled, ready to perform duties, and promptly notifies the supervisor of any attendance issues.
• Adapts to changing priorities, processes, and business needs.
• Performs other duties as assigned.

Minimum Qualifications

• High School diploma or GED from accredited institution.
• Three (3) years of Medical Front Office experience.
• If the individual in the role will drive for work purposes, a current valid state driver's license and required minimum auto insurance coverage.
• Cardiology experience is preferred but not required.

Why Choose Us?

• Comprehensive benefits package
• Monday-Friday schedule
• CME allowance

About Knoxville TN

Knoxville offers an exceptional quality of life with welcoming communities, highly regarded schools, a growing healthcare market, and easy access to the University of Tennessee, lakes, golf, the Great Smoky Mountains, and year-round outdoor recreation. The region continues to attract physicians and families seeking a strong professional opportunity with an affordable and enjoyable place to live.