Medical Front Office Specialist

US Heart & Vascular; Lafayette (LA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

CME allowance

Monday-Friday Schedule

Job summary

Us Heart and Vascular is seeking a Medical Front Office Specialist to join Cardiology Specialists of Acadiana in Lafayette, LA. You will greet patients, collect demographic and insurance information, verify coverage, and handle payments while maintaining HIPAA standards.

The role uses EMR and PM systems to prepare charts, schedule appointments, and remind patients of their visits with clear instructions. A professional, friendly approach is essential at the busy front desk.

Qualifications

• High School diploma or equivalent.
• Minimum of one year of experience in a medical office or healthcare setting preferred.

Responsibilities

• Greets patients and visitors in person or via telephone in a friendly, timely and professional manner.
• Obtains and enters current demographic and insurance data into the patient registration system prior to EMR check-in.
• Verifies medical insurance coverage and documents benefits information; collects payments and prepares daily deposits.
• Prepares EMR charts for clinic schedules and reminds patients of appointments with instructions for their visit.
• Maintains front desk area and waiting room, follows HIPAA privacy rules, and handles mail deliveries as needed.

Skills

Customer service

Phone etiquette

Scheduling

EMR proficiency

Education

High School diploma or equivalent

Tools

EMR system

PM system

Job description

Us Heart and Vascular is in need of a Medical Front Office Specialist to join our Cardiology Specialists of Acadiana in Lafayette, LAResponsibilities:Greets patients and visitors in a friendly, timely and professional manner, whether in person or via telephone, determines their needs and responds accordingly.Obtains and enters current & accurate demographic and insurance data, including insurance cards into patient registration system prior to EMR check-in.Obtains signed financial policy and HIPAA authorizations on all new and annual patients.Verifies medical insurance coverage and documents benefits information.Demonstrates working knowledge of medical insurance terminology and primary v secondary, etcCollects money at check-in in accordance with window collection policy.Maintains secure and accurate patient paymentsPrepares daily deposit of office co-pays collected.Utilizes EMR and PM system accurately.Schedules patient appointments according to policy as needed. Ensures physician template is followed; responds to patient referral requests within 48 hrs.Prepares EMR charts for clinic’s schedule assigned, obtaining medical records prior to appointmentReminds each patient of their appointment for the following day and provides complete instructions for the visit; notifies patient of applicable payment due.Follow-up on patient no-shows; send reminder notices when appropriate.Follow confidentiality and HIPAA privacy rulesAccepts and signs for mail parcels and other deliveries, notifying recipient immediately of their arrival.Maintains an orderly, neat and clean front desk area and waiting room.Perform any other services deemed reasonable by physician or supervisor.Requirements:High School diploma or equivalentA minimum of one year of experience in a medical office or other healthcare setting preferred.Why Choose Us?Comprehensive benefits packageMonday-Friday ScheduleCME allowanceAbout Lafayette, LA:Lafayette is the heart of Cajun and Creole culture, offering incredible food, music, and festivals. It’s affordable, welcoming, and full of community spirit. Outdoor lovers can explore bayous and trails, while downtown boasts a lively arts scene. With a growing economy and rich heritage, it’s a great place to call home.