Medical Front Office - Patient Service Specialist

Select Medical; Waldorf (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Service Specialist to enhance the patient experience at their outpatient physical therapy centers. This role is crucial in managing the front office, ensuring patients feel welcomed and informed during their visits. You will be responsible for greeting patients, scheduling appointments, and handling insurance verifications, contributing significantly to the operational success of the center. If you have a passion for customer service and healthcare, this is a fantastic opportunity to make a positive impact on patients' care experiences in a supportive environment.

Qualifications

• Minimum high school diploma or GED required.
• Health care experience preferred.

Responsibilities

• Greet and register patients, providing information about their visits.
• Schedule appointments in person and via phone.

Skills

Customer Service

Communication Skills

Insurance Verification

Education

High School Diploma or GED

Job description

Overview

Position: Medical Front Office - Patient Service Specialist

Location: Waldorf, MD

Type of Employment: Per Diem/PRN **Hours are not guaranteed**

Schedule: Hours vary based on coverage requests/needs

Compensation:Starting at $16/hour (Pending experience)

This position will provide coverage for our centers in Waldorf and Fort Washington.

When patients enter our outpatient physical therapy center in Waldorf / Fort Washington, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• Health care experience

Preferred:

• 1 Year Front Desk experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.