Medical Front Office - Patient Service Specialist

Select Medical; Odenton (MD); On-site; Full time

Job summary

Join a forward-thinking healthcare provider as a Patient Service Specialist, where your role is pivotal in creating an exceptional experience for patients. In this full-time position, you will be the welcoming face at the front desk, managing patient interactions and ensuring smooth operations. Your responsibilities will include greeting patients, scheduling appointments, and coordinating with various stakeholders to enhance patient care. This is a unique opportunity to make a meaningful impact in a supportive environment that values diversity and equal opportunity. If you are passionate about customer service and healthcare, this role is perfect for you.

Qualifications

• 1 year of scheduling experience required.
• Customer service experience is essential for this role.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule appointments and manage insurance verifications.

Skills

Customer Service

Scheduling

Communication

Education

High School Diploma or GED

Job description

Overview

Position: Medical Front Office - Patient Service Specialist

Location: Odenton, MD

Type of Employment:Full-time

Schedule: Weekdays (10am-7pm), 4 evenings until 7pm

Compensation: Starting at $16/hr pending experience

When patients enter our outpatient physical therapy center in Odenton, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year of Scheduling Experience
• Customer Service Experience

Preferred:

• Healthcare experience
• 1 year of Front Desk Experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.