Medical Front Office - Patient Service Specialist

SSM Health; Philadelphia (Philadelphia County); On-site; Full time

Job summary

A leading healthcare provider is seeking a dedicated Patient Service Specialist in Philadelphia, PA. The role involves managing patient interactions at the front desk, coordinating appointments, and ensuring a smooth patient experience. Join a supportive team with comprehensive benefits including generous PTO, medical plans, and a 401(k) matching program.

Benefits

Generous PTO

Comprehensive medical, vision, and dental plans

401(k) retirement plans

Qualifications

• Minimum of a High School Diploma or GED required.
• 1 year of front desk experience preferred.
• Experience in a medical office setting is preferred.

Responsibilities

• Greet and register patients.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance verifications.

Skills

Customer Service

Communication

Organization

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: Philadelphia, PA

Type of Employment:Full-time

Schedule: Monday - Friday (Hours Vary) (2 evenings till 7pm per week)

Compensation: Starting at $17.75 pending experience

When patients enter our outpatient physical therapy center in Philadelphia, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• 1 Year of Medical Office Experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans