Medical Front Office - Patient Service Specialist

Dignity Health; North Grafton (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare provider is seeking a Patient Service Specialist for their North Grafton outpatient physical therapy center. The role involves managing patient interactions at the front desk, scheduling appointments, and ensuring a smooth patient experience. Candidates should have at least a high school diploma and a year of front desk experience. Join a team dedicated to exceptional patient care!

Qualifications

• 1 Year of Front Desk Experience required.
• 1 Year of Scheduling Experience required.

Responsibilities

• Greet and register patients and provide visit information.
• Schedule patient appointments in person and via phone.
• Collect co-pays from patients and conduct insurance authorizations.

Skills

Communication

Patient Care

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: North Grafton,MA

Type of Employment: Partime (Potential to become Fulltime)

Schedule: Tuesday/Thursday (9am to 6:30pm) & Friday (8am to 2pm)

Compensation: Starting at $17/hour (Pending experience)

When patients enter our outpatient physical therapy center in North Grafton,we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required

• 1 Year of Front Desk Experience

• 1 Year of Scheduling Experience

Preferred Qualifications:

• Insurance Verification Experience
• Health Care Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans