Medical Front Office - Patient Service Specialist

Kessler Institute for Rehabilitation - Welkind...; North Grafton (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading rehabilitation institute in North Grafton is looking for a part-time Patient Service Specialist to enhance patient experiences at their outpatient physical therapy center. The role involves managing patient interactions, scheduling appointments, and handling insurance processes to ensure a smooth operation.

Qualifications

• 1 Year of Front Desk Experience required.
• 1 Year of Scheduling Experience required.

Responsibilities

• Greet and register patients, provide information about visits.
• Schedule patient appointments in person and via phone.
• Conduct insurance authorizations and verifications.

Skills

Communication

Customer Service

Scheduling

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: North Grafton,MA

Type of Employment: Partime (Potential to become Fulltime)

Schedule: Tuesday/Thursday (9am to 6:30pm) & Friday (8am to 2pm)

Compensation: Starting at $17/hour (Pending experience)

When patients enter our outpatient physical therapy center in North Grafton,we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required

• 1 Year of Front Desk Experience

• 1 Year of Scheduling Experience

Preferred Qualifications:

• Insurance Verification Experience
• Health Care Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans