Medical Front Office - Patient Service Specialist

Select Medical; New Milford (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Patient Service Specialist to enhance patient experiences in their outpatient physical therapy center. In this vital role, you will be the first point of contact for patients, ensuring they feel welcomed and informed. Your responsibilities will include greeting patients, scheduling appointments, and managing insurance processes. The ideal candidate will have strong communication skills and a passion for providing exceptional service. Join a team dedicated to making a positive impact on patient care and experience in a supportive and dynamic environment.

Qualifications

• High School Diploma/GED required.
• 2 years of outpatient experience preferred.

Responsibilities

• Greet and register patients, providing essential visit information.
• Schedule appointments and manage communication with various parties.
• Collect co-pays and conduct insurance verifications.

Skills

Patient Registration

Communication Skills

Insurance Verification

Appointment Scheduling

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: New Milford,CT

Type of Employment: PRN/Per diem

Schedule: Weekdays - Varies

Compensation: $17/hour (pending experience)

When patients enter our outpatient physical therapy center in New Milford, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required
• 2 Years of OP Experience

Preferred Qualifications:

• 1 Year of Medical Office Experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.