Medical Front Office - Patient Service Specialist

SSM Health; New Bern (NC); On-site; Full time

Job summary

A leading healthcare provider is seeking a Patient Service Specialist in New Bern, NC. This full-time role involves managing patient interactions and ensuring a smooth experience at the outpatient physical therapy center. Responsibilities include greeting patients, scheduling appointments, and handling insurance verifications. Join us for a rewarding career with comprehensive benefits and a supportive work environment.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Life and disability protection

Responsibilities

• Greet and register patients, provide information about visits.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage payer approvals.

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: New Bern, NC

Type of Employment: Fulltime

Schedule: Weekdays - 8am to 5pm

Compensation: Starting at $16/hour (Pending experience)

When patients enter our outpatient physical therapy center in New Bern, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.