Medical Front Office - Patient Service Specialist

Select Medical; New Bern (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Service Specialist to enhance the patient experience at their outpatient physical therapy center. This role involves managing patient interactions and ensuring smooth operations at the front desk. With a focus on exceptional service, you will greet patients, schedule appointments, and handle insurance verifications. The company offers a supportive environment with mentorship programs and comprehensive benefits, including medical, dental, and retirement plans. Join a team committed to making a positive impact on patient care and enjoy a fulfilling career in a dynamic setting.

Benefits

Generous PTO

Comprehensive medical/RX plan

Health, vision, and dental plans

Company-matching 401(k) retirement plan

Life and disability protection

Qualifications

• High School Diploma/GED required.
• Strong customer service and communication skills.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance authorizations.

Skills

Customer Service

Communication Skills

Scheduling

Insurance Verification

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: New Bern, NC

Type of Employment: Fulltime

Schedule: Weekdays - 8am to 5pm

Compensation: Starting at $16/hour (Pending experience)

When patients enter our outpatient physical therapy center in New Bern, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.