Medical Front Office - Patient Service Specialist

Kessler Institute for Rehabilitation; Bedford (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading rehabilitation institute is seeking a Patient Service Specialist to enhance patient experience at their Bedford/Manchester facility. The role involves managing front desk operations, including patient registration and appointment scheduling. This is a full-time position offering competitive pay and generous benefits, including PTO and health coverage.

Benefits

Generous PTO

Comprehensive medical/RX, vision, and dental plans

Company-matching 401(k) retirement plans

Mentorship and orientation programs

Qualifications

• Minimum of a High School Diploma or GED required.
• Experience with insurance verification is preferred.
• At least 1 year of front desk experience is advantageous.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule appointments in person and via phone.
• Collect co-pays and manage insurance authorizations.

Skills

Communication

Insurance Verification

Problem Solving

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: Bedford/Manchester, NH

Type of Employment: Fulltime

Schedule: Weekdays - 7am to 5pm

Compensation: Starting at $18/hour (Pending experience)

When patients enter our outpatient physical therapy center in Bedford, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED required

Preferred Qualifications:

• Insurance Verification Experience
• 1 Year of Front Desk Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans