Medical Front Office - Patient Service Specialist

Select Specialty Hospital - Columbus Vic...; Bedford (NH); On-site; Full time

Job summary

A leading healthcare facility is seeking a Patient Service Specialist to ensure an exceptional experience for patients in our outpatient physical therapy center. This full-time position involves managing patient registration, scheduling appointments, and facilitating communication with insurance companies. The role offers a comprehensive benefits package and the opportunity to make a significant impact in patient care from the front desk.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Mentorship and orientation programs

Qualifications

• High School Diploma or GED required.
• 1 Year of Front Desk Experience preferred.
• Experience with insurance verification is a plus.

Responsibilities

• Greet and register patients, provide visit information and manage check-out.
• Schedule appointments in-person and via phone.
• Handle co-pays and manage insurance verifications.

Skills

Insurance Verification Experience

Front Desk Experience

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: Bedford/Manchester, NH

Type of Employment: Fulltime

Schedule: Weekdays - 7am to 5pm

Compensation: Starting at $18/hour (Pending experience)

When patients enter our outpatient physical therapy center in Bedford, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED required

Preferred Qualifications:

• Insurance Verification Experience
• 1 Year of Front Desk Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans